Job Description :
The Fraud Prevention or Administration Officer is responsible for the general administration of fraud servicing on debit accounts.
The incumbent will contribute the continuous improvement of fraud administration to increase efficiency. They will act as a resource point for team members and communicate with clients to resolve problems as well as complaints to their satisfaction in line with the bank s outlined policies and procedures.
In addition, they are responsible for providing support to the manager in the coordination of day-to-day operations as well as participating in special projects and assignments as required.
Act as a resource point for team members on all matters related to fraud prevention. Acts as support to the Senior Manager in the coordination of daily operations.
Communicate with clients on a regular basis to review transactions that become flagged for follow up through our fraud detection tool.
Handles special requests and complaints from clients; conducts the necessary investigation with the concerned parties, communicating with clients and managing correspondence appropriately.
Highlights potential problems, suggesting improvements to work processes by helping to identify practical and cost-effective solutions while adhering to Bank policies and applicable laws.
Keep up-to-date with the technical and legal aspects of banking products. Maintains a good relationship with stakeholders, both internal and external.
Assumes all other related duties requested by their supervisor or as required by nature of their duties.
Bachelor s or related certificate (accounting, auditing, criminology, loss prevention, law or fraud investigation, with some exposure to fraud prevention) from an accredited institution 2-
3 years of relevant work experience in financial services. 1-2 years experience in fraud prevention (lost & stolen card reporting and support) preferred.
Bilingual (French / English) verbal and written communication skills are required for this role. Intermediate knowledge of computer systems (Fraud Monitoring Tools, Word, Excel, Access).
Excellent interpersonal and communications skills, both verbal and written. Excellent customer service skills with the ability to communicate information effectively.
Able to work in a high-volume environment with extremely demanding time frames. Strong organizational, time-management, and multitasking skills.
Highly motivated with a desire to succeed and progress. Ability to work effectively with others as part of a team.
Additional Information :
We welcome and encourage applications from individuals from all groups, including aboriginal, women, visible minorities, and persons with disabilities, regardless of race, ethnicity, sexual orientation, creed, family status, national origin, age and gender.
B2B Bank and / or the Laurentian Bank of Canada and their subsidiaries may collect, use or disclose personal information of job candidates for the purpose of establishing an employment relationship.
Qualified candidates will be contacted. No unsolicited Agency referrals please.