Business Analyst Team Lead - TELUS Health
TELUS International
Cambridge, ON, CA
21d ago

Description

Lead and elevate a high performing team to even greater heights!

Join our team

The Provider Solutions EMR Team is a national team with big scope. We work with internal and external stakeholders to enhance and integrate our Electronic Medical Record (EMR) applications with other actors and applications in the broader health care system.

TELUS Health is already the largest provider of Canadian EMRs and we're stepping up to the next challenge of inter-connecting health systems for better patient experience and more efficient healthcare delivery.

Our team is growing so we need another leader to support our team members.

Here’s the impact you’ll make and what we’ll accomplish together

As Team Lead, you’ll provide leadership and support to a team of 5-10 Business Analysts located in several locations across the country, to deliver excellent service to our Product Managers and development team.

We're looking for a leader. No ordinary leader, but one that can inspire, coach and develop team members, drive performance and ensure our team members are engaged and excited to be on the team.

This is no ordinary job. It demands both enthusiasm and confidence at the same time, as well as passion for the health industry and business analysis.

Here's how

  • Provide leadership and support to the Business Analysis Team, including : Building a sense of close connection regardless of geography Facilitating their ongoing learning and development in Business Analysis best practices and the health industry Ongoing informal and formal coaching and regular face to face or virtual meeting Providing performance feedback, development and coaching on business analysis, the agile practice and relationship management Acting as the point of contact for issues and questions from the Product Managers and the development teams that your team members work with Cultivating strong collaborative partnerships with other leaders, including those supporting the development and quality assurance teams, upstream and downstream partners, and external partners
  • Act as a Business Analyst for high profile or high priority assignments
  • Support executive leadership decision making by providing analysis and recommendations on proposed integration projects
  • Support the Manager in recruiting activities
  • Qualifications

    You're the missing piece of the puzzle

  • Are energized by being an inspiring leader who coaches and develops team members, cultivating a highly engaged and high performance team
  • Known for your expertise and passion in Business Analysis
  • Regarded as an exceptional communicator, influencer and negotiator, able to build and maintain strong partnerships with internal and external stakeholders
  • Respected for your track record of delivering excellence and achieving results in a complex environment
  • Comfortable in your analytical thinking and problem-solving skills
  • Poised when faced with difficult challenges, focused on problem solving and relationship building
  • Excited working in an quick-paced Agile environment
  • Knowledgeable of the roles on an Agile team (our BAs act as the Product / Feature Owners) and the responsibilities of each
  • Great-to-haves

  • Proficient in English and French (written and spoken)
  • Working knowledge of electronic medical records (EMR) applications
  • Strong knowledge of IT Privacy and Security concepts, PHI and proven ability to drive and support PIA and TRA projects for technical solutions
  • Scrum master experience
  • Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.

  • Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses;
  • and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

    TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

    Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.

    Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

    Do you share our passion? At TELUS, you create future friendly® possibilities. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

    Disclaimer : In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and / or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

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