Reporting to the Vice President, Training & Development, the Learning & Development Manager’s key responsibilities are to design, build, deploy and manage on a daily basis, the learning and development system to provide company-
wide training programs that drive business results across all Bath Fitter.
Partner with the Vice President of T & D to design and develop training and performance programs that target individual, departmental and company-
wide needs and business strategy;
Create and implement consistent standards for all key training and development initiatives in order to ensure that the highest level of quality of training is delivered;
Oversee training programs and performance improvement projects, and follow through with stakeholders;
Develop and improve Learning & Development processes and guidelines;
Assist the Vice President of Training & Development in the preparation of the Learning & Development annual plan;
Develop content and material for programs as needed considering local and global roll-outs;
Implement best-in-class practices and systems for employee’s competency onboarding, integration and talent development;
In collaboration with the Human Resources team, identify gaps in training needs and respond with aligned solutions and implement those solutions;
Maintain up-to-date knowledge of e-learning solutions and systems, and best-practices in organizational learning;
Manage the daily Learning services resources (training coordinators and trainers across Canada and the USA);
Coordinate trainers within account to develop, deliver, and evaluate training curriculum that is current and meet L&D standards.
Training tools and LMS
Serve as a subject matter expert in digital learning trends, training tools and platforms and provide leadership in continuously exploring new and innovative approach;
Administer the Bath Fitter Learning Management System, including tracking metrics and scorecards, reporting on course participation, and content development.
Team development and engagement
Maximize the employee’s efficiency by setting clear expectations and focusing on their strengths;
Hold regular one-on-one feedback sessions with employees;
Create learning and growth opportunities that encourage each person to reach their full potential;
Involve the team in the organization’s continuous improvement;
Encourage teamwork and collaboration on a daily basis;
Mobilize the team towards common goals to make Bath Fitter’s culture thrive.
Bachelor’s degree in Human Resources Management, Psychology, Adult Education or any related field.
7-10 years of experience in developing learning & development strategies, programs and instructional design.
Experience in people management.
Bilingualism, French and English (written and spoken)
Outstanding knowledge in adult learning and development methodologies.
Strong leadership and people management skills.
Proven experience interacting with or influencing executives.
Strong attention to detail and project management ability.
Ability to build trust and confidence with internal customers, using a consultative approach.
Extensive experience with blended learning solutions (e-learning tools, online learning, web-based learning tools, etc.)
Experience in sourcing, implementing and managing a Learning Management System (LMS)