Risk Management Manager - Corporate Business Continuity Office
TELUS International
Vancouver, BC, CA
4d ago

Position Overview :

As a senior member of the Corporate Business Continuity Office, a Risk Management Manager is responsible for supporting the development and management of the corporate business continuity program for TELUS.

Through vision, leadership, and business continuity expertise, the Risk Management Manager will work with key stakeholders to develop and support an industry-

leading business continuity capability at TELUS.

Responsibilities :

  • Provide leadership, training, and consultative support to the business units in developing their business continuity capability
  • Lead cross-functional initiatives to develop various elements of TELUS’ business continuity program, including developing and managing processes, tools, and templates to support the program
  • Influence priorities for emergency resource allocations and resulting plan development to protect critical business functions in TELUS during major incidents
  • Conduct situational awareness and analysis of the environment (internal and external), threats and / or incidents (natural, human caused, and / or technological)
  • Develop and maintain an effective network of collaborative relationships at all levels across the organization and with external emergency agencies and other key organizations
  • Participate in business continuity organizations, forums, and initiatives, and research new business continuity concepts, tools, and processes, etc.
  • to support the development and continuous improvement of TELUS’ business continuity program

  • Design and conduct customized exercises to evaluate preparedness levels and recovery capabilities of response plans
  • Conduct program assessments of other entities acquired through mergers and acquisitions
  • Provide functional expertise and support to customer-facing business units and operational areas, including direct customer interaction on business continuity matters
  • Activate and coordinate the EOC and crisis management team during an emergency, including the following responsibilities : Development of situational assessments and a common operating picture Record keeping and reporting Support for recovery activities Liaisons with external emergency agencies and other organizations Debriefs and after-action reviews
  • Support emergency operations for extended after-hours periods when necessary
  • Required Knowledge :

  • Demonstrated experience in business continuity program and plan development
  • Knowledge of incident management systems and EOC operations
  • Solid knowledge of IT disaster recovery planning
  • Knowledge of telecommunications and the telecommunications industry
  • Familiarity with provincial and regional emergency management agencies and protocols across Canada
  • Required Skills & Abilities :

  • Ability to apply business continuity methodologies and processes toward the development of initiatives and consultation with stakeholders
  • Ability to effectively manage projects and lead cross-functional initiatives
  • Ability to collaborate effectively with all levels of the organization, including senior leaders and executives
  • Ability to effectively build relationships and networks and influence internal and external stakeholders
  • Strong verbal, written, and presentation skills with the ability to articulate complex issues in a clear and concise manner
  • Ability to manage portfolios and projects in a fast-moving, demanding environment, requiring a high degree of resourcefulness and innovation, tolerance for ambiguity and uncertainty, and the ability to manage competing priorities
  • Strong facilitation skills, including an ability to coordinate senior leaders during an emergency or disaster in an EOC
  • Ability to assimilate and process large amounts of complex information into a prioritized, actionable plan
  • Bilingual fluency is an asset (English & French - oral and written)
  • Required Professional Designation / Certification :

  • University degree or diploma from a recognized institution, or equivalent training and / or experience
  • Minimum Associate Business Continuity Planner (ABCP) certification, with preference to CBCP certified candidates
  • Ability to obtain external security clearances at appropriate levels
  • Required Experience :

    Preferred candidates have :

  • Minimum 5 years of experience in dedicated enterprise-wide business continuity management including program management, business impact analysis, recovery strategy development, mitigation and incident (crisis) management
  • Minimum 5 years of experience in the management of various types of incidents, e.g. building system issues, pandemics, labour disruptions, fires, supply chain issues, extreme weather events, etc
  • Proven project management and consultative experience in a large organization
  • Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.

  • Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses;
  • and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

    Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.

    Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

    Do you share our passion? At TELUS, you create future friendly® possibilities. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

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