Senior Design Researcher (Digital Customer Experience & Design Team)
What is the opportunity?
RBC is seeking an experienced Senior Design Researcher who can help transform the way Canadians interact with money and think about their financial well-being.
The Design Researcher will play a key role in ensuring digital experiences are based on a strong foundation of well understood client needs while impacting clearly defined business challenges.
This role is responsible for working directly with Product Managers and product design teams to ensure we applythe appropriate research methods for any given situation with a mandate to always push the boundaries to ensure the deepest understanding of our clients as possible.
The successful candidate will have proven skills in problem framing, contextual research, insight synthesis, concept and prototype evaluation and assist with releases and optimization.
You also have the confidence to persuasively present to cross-functional Agile teams and diverse senior executive audiences.
RBC presents a unique opportunity for a passionate design researcher interested in applying their craft within a large organization that is embracing change and a customer-
centered, research-oriented, mindset.
What will you do?
Collaborate with business partners to plan research so we can understand key customers better and reveal new opportunities
Guide design research activities to define current state customer pain points and map ideal future experiences
Facilitate research through collection, analysis and producing insights to lead the team towards user outcomes
Assess product’s market fit and advocate for business growth through design innovations
Understand user workflows and assist design team in iterating on customer requirements
Collaborate closely with designers, engineers, product managers, and other disciplines to design, implement, and track the success of products
Develop and deliver presentations to influence and guide key decision partners to better understand and bring into focus the most important client needs
Continually learn and grow your skills by understanding the design research landscape and keeping up to date with the latest research trends and practices
What do you need to succeed?
Passion for learning about people and their motivations and behaviour in the worlds they inhabit
Comfortable working on ambiguous and multifaceted fuzzy problems with multidisciplinary teams in a dynamic environment
Ability to comfortably switch between the details of the data and the bigger picture
Experience at designing lean research plans and stimuli that tease out latent needs with clients
Ability to synthesize research into clear insights that can persuade diverse internal partners of their relevance and importance
Ability to create, sell and execute generative and evaluative research approaches appropriate to the scope of a given engagement
Technically proficient with design research methods, techniques and tools
Open minded, kind, considerate, positive yet assertive, focused on user outcomes and generally great to work with
Graduate degree in Design, Psychology, Human Factors, Industrial Design, Human-Computer Interaction preferred, or comparable work experience
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization.
We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis.
We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.
S. and 37 other countries. For more information, please visit .
Get Career Alerts
Stay in-the-know about great career opportunities at RBC. Sign up for and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-
being of our clients and communities at .
Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal / Native American status or any other legally-
protected factors. Disability-related accommodations during the application process are available upon request.