Platform Specialist
Rogers Communications
Brampton, ON
30d ago

At Rogers we’re for supporting you on a journey to a rewarding career. Whether you’re a developer, an analyst, or a customer care consultant, Rogers is the place where ideas become reality.

We embrace change, and find ways to do better. And we deliver on that commitment by fostering an environment of passion and innovation for all people.

As part of the Rogers Wireless Operations, Core Voice, Data, Enhanced Services Platforms team, the incumbent will be responsible for providing senior level technical support to the Rogers Wireless Network Management Centre.

The main focus of the position will be to maintain the production environments that make up the Data Rating & Policy Platforms.

The Data platforms are a high growth, high visibility group of converged wireless / wireline production platforms that include Real-

time Charging System, Traffic Service Platform, Radius, Internet Usage Manager, Policy Servers,. These highly available environments are dispersed across different geographical regions.

The position requires strong UNIX skills in both software & hardware plus Java and Oracle exposure.

Responsibilities

  • Support Platform hardware, OS, application, and network within each environment.
  • Provide critical and major level support to Network Operations on a national scope.
  • Conduct the acceptance and Integration of new Data Platforms into production.
  • Communicate with Engineering, Project Management, Vendors, and other groups.
  • Solve hardware, software, and network issues involving complex configurations.
  • Write and communicate technical documentation.
  • Be a part of a rotating On-Call schedule.
  • Adhere to, and enforce aggressive Service Level Agreements.
  • Create and Validate Method of Procedure (MOP) / Method of Diagnostic (MOD) documents.
  • Create alarms and statistical measurements to better support the environments.
  • Coordinate troubleshooting activity with Content providers, Vendors and internal departments.
  • Provide input when required to detailed fault analysis reports.
  • Responsible for maintaining backups and executing restore procedures.
  • Other reasonable and related duties as required.
  • Qualifications

  • Strong verbal and written communication skills.
  • Strong knowledge of UNIX commands plus Java and Oracle exposure required.
  • Practical experience as a System Administrator (NFS, DNS, FTP, SSH, etc).
  • Exposure and understanding of high availability environments is important.
  • Good understanding of TCP / IP and other protocols (Diameter, SIP, SOAP / XML),
  • Router, firewall, and Wireless exposure is a plus.
  • Troubleshooting experience with snoop / tcpdump / ethereal / NGenius / Agilent
  • Able to create Shell scripts.
  • Shift : Variable

    Length of Contract : Not Applicable (Regular Position)

    Work Location : 8200 Dixie Road (101), Brampton, ON

    Travel Requirements : Up to 10%

    Posting Category / Function : Technology & Engineering

    WHY ROGERS?

    As a proud Canadian company, we're dedicated to making things easier for our customers. We’ve been embracing and leading change for over 50-

    years, and we’ll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow.

    We recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these five shared values guide and define our work :

  • Simplify and innovate
  • Take ownership of the what and the how
  • Equip people to succeed
  • Execute with discipline and pride
  • Talk straight, build trust, and over deliver
  • Why Rogers? Because your tomorrow inspires our today.

    What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered.

    We recognize the business value in creating a workplace where each team member has the tools to reach their full potential.

    At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best.

    Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work.

    You can also reach out to our team at RogersRecruiting rci.rogers.com to begin a conversation about your individual accessibility needs throughout the hiring process.

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