The Front Desk is the first impression members and guests have of the Steve Nash Fitness World & Sports Club brand. As such, the Front Desk must represent our mission and core values, and be ready to greet every member and guest with energy and a smile.
Welcome members and guests with a smile.
Answer phones in a courteous, helpful, and professional manner.
Ensure all members check-in as they arrive.
Follow-up with members who have a balance owing on their account.
Communicate club promotions to members and guests.
Assist members and guests with concerns and inquiries, bring these to the attention of the Fitness Managers and / or General Manager.
Complete opening and closing duties, including reconciliation of daily transactions.
Maintain a clean work environment.
Additional duties may be assigned.
Education & Qualifications
Completion of high school
Ability to communicate effectively with other employees, our members, and guests
Excellent written and verbal communication skills
Strong organizational skills
Intermediate Microsoft Office skills (Word, Excel and Outlook)
Proficient computer use skills
Growing company! BC’s largest provider of fitness clubs, services and brands
Complimentary gym membership, access to group fitness classes and discounted personal training
Retail and partner discounts with New Balance, Nike and many more
Year-round social activities; active participant in charitable and community events
Steve Nash Fitness World & Sports Club is a best in class fitness facility where health and wellness is built into our employee brand.
We offer state of the art equipment, best in class personal trainers, and innovative group classes. We are 1,000 dedicated team members serving over 100,000 members across 23 locations and growing!