Bilingual Customer Support Specialist
Robert Half International Inc
Concord, ON
10d ago

Domaine d'embauche : Administratif


Description Available Positions for Customer Service Representatives!

OfficeTeam is looking for a Bilingual Customer Account Support Rep with a distinct skill set to expand their career. Do you enjoy forming new relationships every day?

This may be a great fit for your next career move. This position is based in a dynamic and fast-paced environment. If you're looking for a full-

time position in Concord, Ontario, this opportunity could be for you!

Responsibilities :

  • Manage customer interactions of identified Premier and National accounts by partnering with Sales to provide best in class service
  • Oversee potential sales opportunities deriving from proofs, quotes, live chat, customer large order inquiries and proactive reach with promotions and sales programs
  • Manage order fulfillment activities related to customized samples and incentive programs
  • Owner of level 2 escalation support for Customer related order delivery escalations; determine the cause of the problem and follow up with management to select best solution to ensure customer satisfaction.
  • Organize meetings with CS Management and sales leads to report on gaps with the execution of customer / client requirements, while focusing on improving customer care processes.
  • Monitor customer satisfaction performance indicators with Live Chat and customer scorecards; maintain industry standard >
  • Partner with sales onboarding new customers to ensure the best experience of first order fulfillment
  • Support trade shows and client meetings; passing on potential opportunities to sales team and following up on progress
  • Conduct reviews and surveys to ensure client satisfaction with products and services
  • Study competition to find new ways to retain customers; provide options on services and products
  • Qualifications - Bilingual (French for Canadian Customers) required; some flexibility with work hours

  • Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Demonstrated talents in communicating and interacting with clients / customers, both internal and external
  • Excellent oral and written communication skills
  • Upbeat, positive attitude and an approach to work rooted in professionalism
  • Comfort in pursuing resolutions to complicated customer inquiries using complex research methods
  • 3+ years of past relevant experience
  • Enterprise resource planning experience highly desired
  • Well-founded grasp of CRM marketing
  • Strong familiarity with Microsoft Excel
  • Knowledge of customer service
  • Self-starter, and result driven with a solid ability to manage projects and responsibilities
  • Proven knowledge of Zendesk
  • Foundational knowledge in SAP
  • CRM experience desired
  • Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Excellent customer service and office administrative skills
  • If you meet all requirements and would like to apply email your resume to Jade.Biffin and quote 05050-0010530979.

    OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-

    to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network.

    Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities.

    We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

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