The Day & Ross Transportation Group is currently seeking a full-time Central Dispatch Planner for our Freight division in Hartland, NB.
Day & Ross Freight is committed to an exceptional customer experience. We achieve this by being : authentic, committed, caring, trusted, and enthusiastic.
Please note : This position is tentatively scheduled for shift work including nights and weekends.
Responsible for planning the safe, on-time, and efficient movement of loads and trucks in a defined geographical area while minimizing empty miles and wait times.
To be successful in this role, you will exceptionally complete the following (not an exhaustive list of responsibilities) :
Identify required loads in advance and organize for greatest efficiency
Assign and line up loads and deliveries based on Broker information
Monitor scheduled runs to ensure they are on-time; advise Brokers, Customer Service, and / or Planner in next region of any changes
Complete Broker and Driver pay sheets
Oversee daily activities of Drivers, identify issues, e.g.; load refusals, late deliveries, poor customer service and escalate issues to Brokers and Fleet Services as required
Other duties related to Linehaul Operations as required
To be qualified for this role, please ensure your resume clearly displays some or all of the following :
Post-secondary education, preferably in logistics or business administration; An acceptable combination of education and training may also be considered
Minimum 3 years’ experience in transportation or operations
Must be proficient in MS Outlook, Excel & Word; web based programs, AS400 an asset; must possess the aptitude for learning new programs
Strong customer service focus, relationship building skills and conflict resolution skills
Advanced communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience
Exceptional judgment and decision making
Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly
Strong organizational and time management skills, including the ability to work under pressure in a fast-paced , deadline-driven setting
Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
Ability to work independently and to collaborate with others to meet customer expectations.
The working environment can include long periods of sitting at a desk, working with a computer, and on the phone.