Bilingual Customer Service Representative
ikea
Montreal, Canada
10d ago

ABOUT THE JOB

Ensure a seamless customer journey for all non-face to face contacts before and during sales - enabling the customer to purchase products and services

YOUR ASSIGNMENT

Your tasks will include :

  • Accept incoming calls from customers in a courteous and timely manner.
  • Provide customers with a forum to express their concerns and react in a professional and empathetic manner.
  • Resolve customer issues by collecting pertinent information, informing customer of options and finding an acceptable solution.
  • Adhere to inventory control and safety and security procedures.
  • Use available resources to educate yourself on products, services and customer interaction techniques.
  • Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of co-workers and customers.
  • Assume responsibility for other tasks and projects as they occur.
  • YOUR PROFILE

    Your knowledge, skills and experience include :

  • Excellent verbal and written communication skills in French and in English (must be bilingual).
  • Customer service experience, preferably in retail.
  • Good ability to navigate through and use various computer applications.
  • Strong Problem-solving skills with attention to detail.
  • Proactive and courteous customer approach.
  • Willingness and ability to develop and grow within IKEA.
  • Willingness to share your knowledge and learning.
  • Strong interest in home furnishings.
  • ADDITIONAL REQUIREMENTS

    Availability during the first tree weeks of employment for the entire training (Monday-Friday : 9am to 5 : 30pm)

    OPENING HOURS

  • Monday-Friday : 8am to 12am
  • Saturday : 8am to 11pm
  • Sunday : 9am to 10pm
  • OUR OFFER

  • Excellent benefit package after 3 months of employment (complimentary dental & medical coverage, health spending account, RRSP contribution program, subsidized meals, and more!)
  • An exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.
  • IKEA is a global company with over 350 stores existing in 50 countries. We’re passionate about home furnishing and share an inspiring vision : to create a better everyday life for the many people .

    How we realize this vision is based on our shared values. These values are the foundation of our work and create the framework of our inclusive, open and honest culture.

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