Reporting to the Supervisor, Service Operations, the Bilingual Service Coordinator is responsible for the assigning and scheduling of Service Technicians.
General Responsibilities :
Coordinate service work by acting as liaison between customer, service technician and service sales
Prepare and issue work orders for work to be performed
Obtain all pertinent job and equipment details
Order parts and drawings required for the job
Initiate service report
Assign and schedule service technicians
Open new service accounts by obtaining, recording & updating all required information on all company systems
Complete project documentation by ensuring all pertinent information on SR is complete and accurate
Maintain P / M database by preparing and processing orders / billing, processing credits / debits, recording all contracts, updating with additions, deletions and changes and issuing PM renewal reports to service sales for action.
Maintain district parts inventory by keeping inventory records and entering and expediting orders
Prepare cost estimate and quotations by reviewing and forwarding to sales any / all technical comments / recommendations indicated on inspection forms
Assisting sales by obtaining parts / pricing info from factory and issuing quotation to the customer
Qualifications & Experience
Post secondary education in admin related field
Fluently bilingual in French (both written and spoken)
Proficient in Word, Excel, Outlook, etc.
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.