Communications Mgr
TELUS International
Toronto, ON, CA
4d ago


Join our team TELUS International (TI) is the place for you to grow your career and be part of a global team. Headquartered in Toronto, Canada, TI is a business process outsourcing (BPO) provider, delivering contact center and IT outsourcing services globally across a range of industries.

Our fully connected, multi-site solutions are delivered from strategic locations throughout North America, Central America, Europe, and Asia.

The TI Finance team is a hub of highly collaborative individuals who are trusted partners to our global counterparts in finance and operations.

Our senior leadership team relies on our real time insights and recommendation to make critical decisions that will drive our growth strategy.

It’s an exciting time to be part of a high energy team that is building greater capabilities and solutions to support the expansion of our business globally.

Here's the impact you'll make and what we'll accomplish together As a Marketing Communications Manager, you are a passionate storyteller with a love for the written word.

Your journalistic nature drives you to ask questions, interview the right people, verify your findings and tell the best story.

Your writing can take many forms, from storytelling and thought leadership to explanatory for sales collateral and case study creation.

You are also able to adapt your writing style to the medium be it social media, blog, video, case study, press articles, sales collateral and more.

And, you’re able to take complex ideas and simplify them into graphics or shorter pieces. The successful applicant will be an extremely resourceful self-

starter, comfortable working with global teams and connecting with senior executives as required. Here's how

  • Research, document and develop client case studies to support our global Solutions and Sales teams
  • Work closely with Product Marketing to produce product collateral (brochures and articles) to position and sell TELUS International solutions
  • Support Inside Sales with customized email content / messaging to target accounts
  • Support our Sr. Content Marketing Manager with blog content, thought leadership projects, social media monitoring and award applications as required
  • Contribute ideas to our weekly editorial calendar to ensure a steady stream of optimized content
  • Support our Sr. PR Manager with story ideas, media pitches, messaging briefs and by-line articles as required
  • Assist with video scripts to support TELUS International storytelling
  • Establish and manage a client testimonial program
  • Establish and manage a library of quick hit data proof points to showcase TELUS International capabilities / expertise
  • Update and maintain global sales presentations using both PowerPoint and Google Slides
  • Work with a third-party survey firm to assess client feedback (annual basis)
  • Analyze competitor websites / content to suggest best practices back to the TELUS International marketing team
  • Perform research to support specific topics, source quotes, and data
  • Proofread, edit, write, and ghostwrite various corporate communications assets (social media posts, blogs, press releases, web content, etc.)
  • Qualifications

    You're the missing piece of the puzzle

  • A degree in marketing, communications or journalism is preferred
  • A minimum of 3 years’ previous experience in a related marketing / communications role
  • Excellent written and verbal communication skills
  • Strong attention to detail
  • Ability to write in various styles from storytelling to explanatory for multiple audiences
  • Ability to analyze information needs
  • Skilled at prioritization and multitasking
  • Experience with MS Office applications including PowerPoint
  • Experience with G Suite tools including Docs, Slides and Sheets
  • Experience with video scripting / video projects desired
  • Great-to-haves Experience with Hootsuite and HubSpot

    Location : The is a remote position located in Canada- Preferably in Vancouver or Toronto *Successful candidates must show examples of previous work / writing, including results achieved

    Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.

  • Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses;
  • and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

    Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.

    Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

    Do you share our passion? At TELUS, you create future friendly® possibilities. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

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