What is the opportunity?
The purpose of this position is to design and develop contact centre related solutions using existing or new technologies including development of interaction routing (voice / chat / video routing) strategies to meet business and technical requirements.
You will ensure that adequate unit and system integration testing is performed, solutions are effectively migrated to production, and transitioned to Day 2 staff complete with knowledge transfer and operational documentation.
You will also research industry trends and contribute to the development of technology roadmaps.
What will you do?
Create and maintain all design specifications, user system configuration, and operation manuals.
Participate in unit testing and system integration testing.
Guide and support Testing teams during user and business acceptance testing
Adhere to Change Management and Problem Management processes.
Provide after hours support on a rotational basis.
What do you need to succeed?
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Learn more about RBC Tech Jobs
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization.
We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis.
We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S.
and 37 other countries. For more information, please visit rbc.com.
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Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com / careers.
Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion.
We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal / Native American status or any other legally-protected factors.
Disability-related accommodations during the application process are available upon request.
City : Toronto
Address : 88 Queens Quay W
Work Hours / Week : 37.5
Work Environment : Office
Employment Type : Permanent
Career Level : Experienced Hire / Professional
Pay Type : Salary + Variable Bonus
Required Travel(%) : 0
Exempt / Non-Exempt : N / A
People Manager : No
Application Deadline : 10 / 28 / 2018
Ad Code(s) :