Network Operations Centre Analyst (L1), MS
Scalar Decisions Inc
Calgary, Canada
5d ago

About Scalar Decisions :

Scalar is Canadas leading IT solutions provider, focused on security, infrastructure, cloud, and digital transformation.

Founded in 2004, Scalar is headquartered in Toronto, with offices in Montreal, Ottawa, London, Winnipeg, Calgary, Edmonton, Vancouver, and Victoria.

Scalar was recently named one of Canada's Best Managed Companies, named to CRNs 2017 Solution Provider 500 List, and listed on the PROFIT 500 for the seventh year running.

In addition, Scalar was deemed a major player in the IDC MarketScape for Canadian managed security service providers and ranked the #1 ICT security company on the 2014 -

2017 editions of the Branham 300. We focus on recruiting top talent, and we work hard to keep them. To learn more about Scalar, go to www.scalar.ca.

Job Summary :

Are you driven to deliver excellent customer service? Do you like working in a fun, fast-paced and rapidly growing work environment?

Scalar Decisions is looking for a Network Operations Centre Analyst to join its Managed Services NOC team. Your background should have exposure to a variety of technologies including networking, security, virtualization, servers and storage and public cloud.

Excellent customer service while solving problems should be a top priority for you. Scalar is a fast-paced, entrepreneurial environment so to be successful youll need to be a pro-

active individual, take direction well, communicate succinctly and collaborate effectively.

Core Responsibilities : Support :

Support :

  • Troubleshoot and resolve technical issues in a multi customer NOC environment with 24 / 7 / 365 coverage
  • Using ticketing and monitoring systems
  • Technical support areas include : networking, security, virtualization, patching, servers and storage, and public cloud
  • Interface with customers on a regular basis
  • Respond to alerts and action or escalate as require
  • Coordinate with vendors to troubleshoot, repair, or replace hardware
  • 12 hour Shifts are on a rotating schedule to cover 24 / 7 operation
  • Operations :

  • Follow ITIL practices regarding incident, problem and change management
  • Perform basic administration on network devices, security appliances, servers, storage, hypervisor, and cloud.
  • Document and update technical procedures, administrative processes, configuration management database
  • Patching customer environments
  • Provisioning :

  • Assist with new services deployment and environments for customers and internal systems
  • Create, update and maintain customer inventories
  • Requirements :

    Ideal candidates will have as much of the following :

  • Completed an IT certification
  • 1-2 years experience of infrastructure support including a focus on customer service and technical assistance
  • Experience with ticketing and monitoring systems
  • Understanding of Windows, Linux, networks, and storage and basic security technology
  • Basic knowledge of developing and maintaining existing Linux systems and implementing new technologies
  • Candidates applying for the position must be legally able to work in Canada
  • Fluency in English, spoken and written. Fluency in French is an asset but not required.
  • Reliable Transportation to and from office. 5735 7th Street NE, Calgary, AB T2E 8V3
  • Pass Security Clearances
  • Cloud experience is an asset
  • Rotational 12 Hr Shift work
  • We thank all candidates for their interest, however, only those selected for interviews will be contacted.

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