Onboard Host (Current and Future Opportunities)
Rocky Mountaineer
Vancouver, British Columbia, Canada
17d ago

At Rocky Mountaineer, we invite guests to the majestic Pacific Northwest and Rocky Mountains and take them on a world class journey.

With the help of our dedicated team, we offer more than a renowned luxury product, we create life changing experiences. We are looking for positive people who bring a passion for excellence and commitment to teamwork to join us.

Rocky Mountaineer is proud to work with a strong team of talented individuals. We were recently named one of Deloitte’s Best Managed Companies and have won Employer of the Year by the Tourism Industry Association of Canada multiple times.

Onboard Host

Seasonal Position from March 2018 October 2018

The role

The Onboard Host is responsible for delivering on our brand promise of guest service excellence onboard the Rocky Mountaineer by providing friendly genuine hospitality and being a creator of life changing experiences.

They maintain all best practice standards and procedures.

Key Accountabilities

  • Delivers on our brand promise of creating a world class Life Changing Experiences for our guests.
  • Makes every guest feel welcomed and valued by anticipating their needs, being attentive and providing a flawless service.
  • Provides personal attention, takes personal responsibility and uses teamwork when providing guest service.
  • Listens with empathy, finds solutions and follows through when resolving guest issues.
  • Assumes responsibility of nurturing the experience by initiating guest contact
  • Provides consistent and engaging Storytelling to guests pointing out areas of interest and pertinent information regarding the route and history of the region as per Best Practice Standards.
  • Prepare and deliver beverage, meal, and snack services according to established Best Practice Standards for the special service (SilverLeaf or GoldLeaf) in a positive, polished, and professional manner.
  • Handle sales of all revenue products including : alcoholic beverages, merchandise, and motor coach transfers.
  • Complies with all safety and health regulations.
  • Prepare coaches as required (pillows, blankets, galley set up, and cart preparation) and perform daily inventory counts.
  • Clean and stock coaches, galleys and washrooms to set standards at the end of each trip.
  • Maintain cleanliness of assigned coach throughout the day including galleys, vestibules and washrooms. Assist in keeping the crew car and other guest areas clean, neat and tidy.
  • Maintain correct inventory levels and reconcile as required at the end of each trip.
  • You will have

  • Excellent communication and interpersonal skills
  • Polished and professional demeanor
  • Comfortable delivering engaging commentary to large groups, public speaking experience is considered an asset.
  • Motivated and demonstrates an I care and I can do attitude.
  • English language skills must be of a very high competency and the ability to speak a second language (Mandarin, Spanish, French or German) is considered an asset.
  • Experienced in full dining room food and beverage service delivery is considered an asset
  • Passion for delivering a world class guest experience
  • Empathetic and dedicated to anticipating guests needs
  • Serving It Right and FoodSafe certified
  • Physical Demands and Special Criteria :

  • Exceptional physical and emotional stamina with the ability to work long days
  • Continuous physical tasks are required throughout the shift (e.g, walking, standing, lifting, wiping and reaching)
  • May lift and carry up to 25 pounds
  • Able to travel away from home base for up to 6 days at a time
  • Able to travel into the US, if required (optional)
  • Must be available March through October, both months inclusive, without any outside restraints to work, including school commitments
  • Must be eligible to work in Canada for the entire season
  • If this position fits your skills, experience and personal attributes, we want to talk to you! Please apply by submitting your resume and a covering letter outlining why you are a suitable candidate.

    Armstrong Group is committed to equal opportunity employment and invites applications from all qualified candidates. Please note that background checks are a part of our hiring process.

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