Senior Business Analyst - Sales Enablement & Value Chain Capabilities
34d ago

What YOU Do :

The Broadband Networks team is looking for a dynamic, enthusiastic and self-directed individual with a proven track-record of delivery.

As a Senior Business Analyst, you will play an instrumental role in leading multiple projects to deliver system and value chain capabilities enabling the Door-

to-Door Sales channels in driving increased revenue growth.

Your primary responsibility will be leading a cross functional team to plan and execute system capability and process improvements to deliver a Customer First experience for our PureFibre customers.

Collaboration across business units and with key stakeholders to develop, and execute on these initiatives with multi-faceted complexity and business impact is a key part of being successful in this role.

Accountabilities include :

  • Advancing software and system solutions from Concept through to Delivery by focusing on desired outcomes
  • Understanding the current door-to-door sales representative experience and identifying opportunities to reduce cycle time, support the sales teams in achieving increased sales through new systems capabilities and ultimately drive an exceptional customer experience
  • Developing roadmaps to support full delivery of capabilities
  • Facilitating requirements and defining user stories with cross-functional stakeholders in our Channel, Construction and Support teams that support new services such as Home Security and key capabilities such as sales compensation processing & reporting
  • Participating & providing input into design of solution
  • Providing updates to advance funding and meet governance requirements
  • Developing business cases to assess and prioritize ideas
  • Providing high level assessments of impacts of changes to systems, tools and processes
  • Communicating with stakeholders throughout the project life cycle
  • Development & execution of test plans
  • Process and user documentation
  • Measuring & evaluating post-deployment performance
  • Identifying continuous improvement opportunities
  • What YOU Bring :

  • Strong analytical skills including, business case development, requirements gathering, user-story development, software testing, process design methodologies
  • Experience in trial methodologies to test and monitor for results
  • Knowledge of TELUS systems supporting our consumer and small business customers
  • 5-7 years of delivering complex projects in telecommunications industry
  • Strong leadership supporting large cross functional teams through significant change
  • Experience in a variety of engagement and change management techniques
  • Great communicator with strong Microsoft PowerPoint, presentation and facilitation skills
  • Proven ability to facilitate stakeholder agreement, solve problems, and motivate people to take action, including virtual team members
  • Demonstrated ability to influence cross-functional stakeholders and gain buy-in
  • Outstanding business acumen with the ability to anticipate and develop strategies in a rapidly evolving telecommunication industry
  • Bachelor degree or post-secondary diploma in Business, Computer Science, or Engineering, or equivalent education and / or experience
  • Business Analysis & Project Management certifications would be an asset
  • experience would be an asset
  • What YOU Get :

  • Great pay, profit sharing bonus, optional stock purchase plan, dedication to a diverse and inclusive team culture with loads of career development opportunities, flexible Total Rewards benefit plan with many innovative options and programs including a DC Pension, flexible work styles, and more!
  • Work in highly strategic area within TELUS responsible for transforming the customer experience and reducing escalations
  • A diverse role that exposes you to a very wide set of stakeholders both inside and outside of TELUS
  • To be a member of a team that's 100% engaged and passionate about bringing PureFibre to our communities
  • Business Unit Spotlight :

    Broadband Networks

    The Broadband Networks team is delivering a world-class customer experience by expanding our fibre-optic infrastructure directly to homes and businesses across B.C. and Alberta.

    The investment will ensure speed and capacity for generations to come, and create the foundation for access to future solutions like the connected home, smart cities, and our TELUS Health applications.

    This program is helping enable innovation in the delivery of education, healthcare solutions and consumer & business products and services while putting Canadian communities at the forefront of the emerging digital economy.

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