What YOU Do :
The Broadband Networks team is looking for a dynamic, enthusiastic and self-directed individual with a proven track-record of delivery.
As a Senior Business Analyst, you will play an instrumental role in leading multiple projects to deliver system and value chain capabilities enabling the Door-
to-Door Sales channels in driving increased revenue growth.
Your primary responsibility will be leading a cross functional team to plan and execute system capability and process improvements to deliver a Customer First experience for our PureFibre customers.
Collaboration across business units and with key stakeholders to develop, and execute on these initiatives with multi-faceted complexity and business impact is a key part of being successful in this role.
Accountabilities include :
Advancing software and system solutions from Concept through to Delivery by focusing on desired outcomes
Understanding the current door-to-door sales representative experience and identifying opportunities to reduce cycle time, support the sales teams in achieving increased sales through new systems capabilities and ultimately drive an exceptional customer experience
Developing roadmaps to support full delivery of capabilities
Facilitating requirements and defining user stories with cross-functional stakeholders in our Channel, Construction and Support teams that support new services such as Home Security and key capabilities such as sales compensation processing & reporting
Participating & providing input into design of solution
Providing updates to advance funding and meet governance requirements
Developing business cases to assess and prioritize ideas
Providing high level assessments of impacts of changes to systems, tools and processes
Communicating with stakeholders throughout the project life cycle
Development & execution of test plans
Process and user documentation
Measuring & evaluating post-deployment performance
Identifying continuous improvement opportunities
What YOU Bring :
Strong analytical skills including, business case development, requirements gathering, user-story development, software testing, process design methodologies
Experience in trial methodologies to test and monitor for results
Knowledge of TELUS systems supporting our consumer and small business customers
5-7 years of delivering complex projects in telecommunications industry
Strong leadership supporting large cross functional teams through significant change
Experience in a variety of engagement and change management techniques
Great communicator with strong Microsoft PowerPoint, presentation and facilitation skills
Proven ability to facilitate stakeholder agreement, solve problems, and motivate people to take action, including virtual team members
Demonstrated ability to influence cross-functional stakeholders and gain buy-in
Outstanding business acumen with the ability to anticipate and develop strategies in a rapidly evolving telecommunication industry
Bachelor degree or post-secondary diploma in Business, Computer Science, or Engineering, or equivalent education and / or experience
Business Analysis & Project Management certifications would be an asset
Salesforce.com experience would be an asset
What YOU Get :
Great pay, profit sharing bonus, optional stock purchase plan, dedication to a diverse and inclusive team culture with loads of career development opportunities, flexible Total Rewards benefit plan with many innovative options and programs including a DC Pension, flexible work styles, and more!
Work in highly strategic area within TELUS responsible for transforming the customer experience and reducing escalations
A diverse role that exposes you to a very wide set of stakeholders both inside and outside of TELUS
To be a member of a team that's 100% engaged and passionate about bringing PureFibre to our communities
Business Unit Spotlight :
The Broadband Networks team is delivering a world-class customer experience by expanding our fibre-optic infrastructure directly to homes and businesses across B.C. and Alberta.
The investment will ensure speed and capacity for generations to come, and create the foundation for access to future solutions like the connected home, smart cities, and our TELUS Health applications.
This program is helping enable innovation in the delivery of education, healthcare solutions and consumer & business products and services while putting Canadian communities at the forefront of the emerging digital economy.
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