Ubisoft Montreal, an industry leading developer of video games, located in the heart of Montreal’s Mile-End, offers a unique environment where creativity, teamwork and cutting-
edge technology bring to life critically acclaimed video games and iconic AAA franchises.
When you join Ubi Montreal, you enter a community of passionate, extraordinary people connected by their need to innovate, to be creative and to work with the latest technology.
You’ll discover a world where employees enjoy constant career advancement, a supportive learning environment, and competitive compensation packages.
The IT Production Manager will implement best processes, methods and tools to deliver quality pre-launch, launch and post-
launch support of IT services for Production teams. The incumbent will ensure the advancement of the work and attainment of production objectives in time and using the resources that were allocated.
The incumbent oversees the planning and management of the Online infrastructure for production, ensures seamless transition into Operations and guards the on-
going service delivery to players.
The main responsibilities of this position are :
Organize and coordinate activities and resources in collaboration with the teams’ manager
Assess workloads to support teams when defining the scope
Ensure that the actual progress of the deliverables reflects the planning
Evaluate risks, impacts and consequences
Effectively communicate with team members to inform them of current projects and their progress
Participate in SLAs (service level agreements) and OLAs (operational level agreements) definition and negotiation
Audit the service management processes (Incident Management, Change Management, Problem Management) and address any gaps to meet the business needs
Handle Crisis Management in case of escalation and participate to post-mortems for the realm
Analyze operational trends and propose changes to existing processes when required
Prioritize opportunities to improve the service and drive improvement initiatives
Coordinate Production at key intervals (service integration, launch, sunset, etc.)
Coordinate Launch & Post Launch with Production teams
Ensure follow-ups on stage gates and keep deliverables and timelines on track
Coordinate transversal inter-team operations during emergency situations
Make relevant interventions when prioritizing initiatives based production team’s vision and technical constraints
Seek support from subject matter experts when considering new needs (hardware equipment and software technology, monitoring, etc.)
Communicate and circulate reports and information relevant to HQ and studio
Carry out operational follow ups on the budgets allocated for hardware equipment and software
Plan tasks to carry out the budget (and quarterly reviews) and present to executives
Help define deliverables for content and milestones and any related changes (new milestone dates, etc.) and implement processes to resolve issues
Ensure operational budgeting oversight and follow-up of the actual costs
Build operational budget requirements
Carry out all other related tasks.
Bachelor’s in Business Administration, Project Management, Computer Science, IT or equivalent work experience.
Relevant experience :
5 to 7 years’ experience in IT (development or operations)
Minimum 2 years’ experience in project management or coordination
Experience working across organizational boundaries on a local and global basis is an asset
Experience in software development or software development management (asset)
Highly Organized and rigorous
Leadership & negotiation skills
Ability to make decisions quickly
Ability to work effectively in a fast paced changing environment
Solid interpersonal communication skills
Ability to communicate effectively with all levels of management
Ability to make complex information accessible
Ability to define and organize priorities
Excellent English skills (spoken and written); French fluency is an asset
Broad understanding of IT technologies and business considerations
Understanding of the picture of the end-to-end service and how the components interact to deliver the service
Agile (methodology) management principles
Good knowledge of MS Office suite, jira, confluence, service now (asset)