IT Production Manager
Ubisoft
Montreal, Canada
2 months ago

Job Description

Ubisoft Montreal, an industry leading developer of video games, located in the heart of Montreal’s Mile-End, offers a unique environment where creativity, teamwork and cutting-

edge technology bring to life critically acclaimed video games and iconic AAA franchises.

When you join Ubi Montreal, you enter a community of passionate, extraordinary people connected by their need to innovate, to be creative and to work with the latest technology.

You’ll discover a world where employees enjoy constant career advancement, a supportive learning environment, and competitive compensation packages.

Summary :

The IT Production Manager will implement best processes, methods and tools to deliver quality pre-launch, launch and post-

launch support of IT services for Production teams. The incumbent will ensure the advancement of the work and attainment of production objectives in time and using the resources that were allocated.

The incumbent oversees the planning and management of the Online infrastructure for production, ensures seamless transition into Operations and guards the on-

going service delivery to players.

Responsibilities :

The main responsibilities of this position are :

Project management

  • Organize and coordinate activities and resources in collaboration with the teams’ manager
  • Assess workloads to support teams when defining the scope
  • Ensure that the actual progress of the deliverables reflects the planning
  • Evaluate risks, impacts and consequences
  • Effectively communicate with team members to inform them of current projects and their progress
  • Operations management

  • Participate in SLAs (service level agreements) and OLAs (operational level agreements) definition and negotiation
  • Audit the service management processes (Incident Management, Change Management, Problem Management) and address any gaps to meet the business needs
  • Handle Crisis Management in case of escalation and participate to post-mortems for the realm
  • Analyze operational trends and propose changes to existing processes when required
  • Prioritize opportunities to improve the service and drive improvement initiatives
  • Service Delivery

  • Coordinate Production at key intervals (service integration, launch, sunset, etc.)
  • Coordinate Launch & Post Launch with Production teams
  • Ensure follow-ups on stage gates and keep deliverables and timelines on track
  • Coordinate transversal inter-team operations during emergency situations
  • Make relevant interventions when prioritizing initiatives based production team’s vision and technical constraints
  • Seek support from subject matter experts when considering new needs (hardware equipment and software technology, monitoring, etc.)
  • Communicate and circulate reports and information relevant to HQ and studio
  • Finance

  • Carry out operational follow ups on the budgets allocated for hardware equipment and software
  • Plan tasks to carry out the budget (and quarterly reviews) and present to executives
  • Help define deliverables for content and milestones and any related changes (new milestone dates, etc.) and implement processes to resolve issues
  • Ensure operational budgeting oversight and follow-up of the actual costs
  • Build operational budget requirements
  • Carry out all other related tasks.

    Training :

    Bachelor’s in Business Administration, Project Management, Computer Science, IT or equivalent work experience.

    Relevant experience :

  • 5 to 7 years’ experience in IT (development or operations)
  • Minimum 2 years’ experience in project management or coordination
  • Experience working across organizational boundaries on a local and global basis is an asset
  • Experience in software development or software development management (asset)
  • Skills :

  • Highly Organized and rigorous
  • Leadership & negotiation skills
  • Ability to make decisions quickly
  • Ability to work effectively in a fast paced changing environment
  • Solid interpersonal communication skills
  • Ability to communicate effectively with all levels of management
  • Ability to make complex information accessible
  • Ability to define and organize priorities
  • Knowledge :

  • Excellent English skills (spoken and written); French fluency is an asset
  • Broad understanding of IT technologies and business considerations
  • Understanding of the picture of the end-to-end service and how the components interact to deliver the service
  • Agile (methodology) management principles
  • Good knowledge of MS Office suite, jira, confluence, service now (asset)
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