Technical Support Analyst -Media Support
CBC Radio Canada
Montreal
12d ago

Description

Behind the scenes, but ahead of the curve : help us develop thenext-generation public broadcaster.

Created in 2015 to align, lighten andmodernize infrastructure, the Media Technology and Infrastructure (MTIS) teamis the backbone and the future forward arm of CBC / Radio-

Canada. We are thepeople that make stuff work. We make connections; between media content,systems, people and places. We are the space in between.

A place with purpose. CBC / Radio-Canadahas always been a highly-regarded pioneer of media technology. Not just inCanada, but around the world.

Today, we’re transforming ourselves fromconventional radio and television broadcaster into a modern digital mediacompany.

Technology is the driving force. MTIS is the team making it happen.

The opportunity

CBC / Radio-Canada is seeking a Bilingual TechnicalSupport Analyst, Media Support to join the team in Montreal. This is anopportunity to step into Canada’s oldest and most respected broadcaster as anon-

the-ground technology support specialist. A Bilingual Technical SupportAnalyst who wants to be a key player supporting the roll-

out and implementationof special projects ranging from an organization-wide mobile providertransition to desktop updates.

A Bilingual Technical Support Analyst who wantsto travel across Canada and spend their days troubleshooting and solving issuesaround application updates, security and more for broadcasters, journalists,content creators, editors and more.

Who you are andwhere are you now?

You are an experienced Support Analyst or SystemAdministrator who wants to make life easier for the people around you. You mayhave worked in consulting as part of an end-

user solutions team or you may haveworked at bigger and smaller companies supporting a range of technologies andtools. Either way, you want to work in a continuously changing environment,moving from project-

to-project, facing new challenges and instant gratificationas you make a positive impact on the people you help.

You are a creative problem-solver who is quick tolearn new technologies, willing to crawl on the floor to plug network cables inand quick to laugh at a good (or bad) joke.

You are passionate about doingeverything you can to facilitate the use of technology, ease the transition andincrease end-

user engagement with the tools they have at their fingertips. Youwant to travel across Canada, working side-by-side with your team to supportthe end-

users. You are flexible and adaptable to an ambiguous, yet fast-pacedenvironment where everyone is under high-pressure deadlines.

You want to bepart of a team that spends time together when supporting implementations awayfrom home; a group that becomes your work family, while throwing the occasionalaxe or escaping a room.

What’s in it foryou?

  • Challenges. We spend our days solving problems on anunbelievable scale. Media files are highly nuanced and incredibly complicated;
  • updating, installing and supporting technologies that are organization-wide andthat impact broadcasting content is a time-

    sensitive, complex technical feat.And that’s just the beginning. This is an opportunity to act as the liaisonbetween engineering, application systems, the maintenance team and theend-

    users. It is a chance to be part of a team that is highly skilled in changemanagement, technical-to-everyday translation, documentation andtrain-

    the-trainer. Above all, a team that is wholly dedicated to providing thehighest quality customer service through patient, empathetic and knowledgeablephone, email and in-person interactions.

    Be part of the change. Right now we are looking for people who canexecute our strategy. Innovators who want to push future-

    forward thinking.Builders who want to be hands-on, building the next generation of mediatechnology for CBC / Radio-Canada employees.

    We want to hear the ideas, see thedesigns and implement the innovations brought to us by our teams. You want tobe part of a team actively transforming the workspace for every individual atCBC / Radio-

    Canada. Our priority is to proactively and in-the-moment solveproblems and ensure the users can engage with new functionalities, new toolsand conduct their day-to-day work seamlessly.

    Cutting-edge tech. Data management. Cloud migration. IP forbroadcast. AI. Security and reliability. The road ahead changes every day.

    Byjoining us now, you will become both pioneer and expert with a highlyspecialized, in-demand skill-set as you help us take steps towards the nextfrontier of media.

    While we will want you to stay, we know you will be able togo anywhere after this. As the official providers of technology toCBC / Radio-

    Canada, you will be joining the team that touches the latesttechnologies. You will have a chance to influence the choice and use of newertechnologies and introduce changes to the processes.

    Why join us?

    At CBC / Radio-Canada, we create contentthat informs, entertains and connects Canadians on multiple platforms. Oursuccesses and accomplishments are driven by embodying and upholding values,which include creativity, integrity, inclusiveness and relevance.

  • We offer arare-in-tech work-life balance with an excellent benefits package and a pensionplan noted as one of the best in the country;
  • we want to ensure you are happyin and out of the office.

    We are a dynamic, in-flux team less than3 years old, brimming with potential. There’s a lot of exciting work ahead ofus and while we aren’t there yet, we have a plan.

    Our focus is fulfilling ourmandate to exceed audience expectations. We weigh our options, research,explore and evaluate.

    When we make a decision, we follow through with purpose.We don’t have one static future ahead of us, but a fluid set of options.

    Thismeans a chance to be part of that change whether you are an idea generator oran executor.

    What you bring

    The education.You have a degree or diploma in Computer Science, Information Technology or arelated field.

    The experience.You have experience providing end-user solutions support in Windows and Macenvironments as well as all mobile operating systems.

    You have exposure to userenvironments in typical enterprises. You have an awareness of the tools - andthe alternatives -

    for software, hardware and application installation, rolloutand support for internal teams.

    The communicationskills. You are fluently bilingual. You are skilled at presenting ideas,documenting processes and workflows and relaying your opinions withsensitivity.

    You know how to listen and you understand perspectives. You haveexperience with technical documentation and training facilitation -

    eithertrain-the-trainer or end-user.

    The collaborativeapproach. You thrive in a team-focused environment. You can guide teams. Youare focused on taking a hands-

    on role wherever and whenever needed.

    The relationshipbuilding finesse. You are empathetic and patient. You understand the customerperspective and your priority is providing rapid, stable solutions and support.

    You can nurture strong two-way relationships with peers, partners, clients,staff, senior managers and external technological vendors.

    The analyticalskills and the creativity. You can think through issues and innovate solutions.You are proactive and creative in your approach.

    You are a problem-solver, aresearcher and a detail-oriented planner.

    The bridgingcapability. You work on the cutting edge of technology and pick up new toolsquickly. You are aware of modern, best practices and you thrive in an Agileenvironment.

    You understand how to dig into issues, remove the roadblocks andpresent solutions both immediate and long term.

    The flexibility.You are able to travel throughout Canada up to 30% of your time.

    To apply :

    Take a chance and express your interesthere :

    As a leader inexpressing Canadian culture and enriching democratic life, we need to be asdiverse in every way as the country we serve, both within our workforce and onair.

    As an employer, we value equal opportunity and nurture an inclusiveworkplace where our individual differences are not only recognized and valued,but also extend to and permeate all the services we provide as Canada's publicbroadcaster.

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