The primary focus of this position is to provide assistance and support to national accounts sales representatives & managers in their efforts to sell security and life safety systems.
We are looking for a self-motivated individual with good technical skills, and the ability to work both strategically and tactically to achieve sales objectives. Key Job Responsibilities :
Process system orders secured by salespeople, ensuring that technical content and pricing are accurate.
Act as a liaison between the customer and the company on inbound telephone & email sales requests. Expedite requests to meet customer satisfaction as required.
Screen incoming customer sales requests for technical details, delivery requirements, and pricing requirements.
Provide standard product pricing and quotes to clients where applicable.
Refer large-scale or complex requests to the appropriate salesperson.
Follow up and expedite all deliveries on equipment and drawings.
Process, manage and investigate invoices, credits, cancellation. Maintain customer profiles.
Acquire knowledge and keep current in areas of company product features, legislation and regulations concerning product usage;
and where possible, competitive technology. Job Type Full-time Salary Grade Job Requirements Educational / Technical Preferences :
University Degree or College Diploma in Business Administration or related disciplines.
Strong knowledge of PC based applications (e.g. Microsoft Office Suite). Knowledge of systems such as HP, SQL, I-Service, Power BI and Master Mind is preferred.
Proven customer relationship-building skills.
Relevant experience, preferably in the Life Safety industry. Other Requirements :
Strong organizational skills.
Strong desire to succeed in a fast-paced environment.
Strong communications skills (written & oral).
Ability to work with minimal supervision.
Knowledge of fire alarm systems is an asset technical knowledge preferred.
Familiarity with ULC Standards, Building Codes, NFPA and other life safety information. Category Administrative / Clerical