Sales Support Specialist – National Accounts
Chubb Edwards
Mississauga, ON, CA L4W 4H1
9d ago

The primary focus of this position is to provide assistance and support to national accounts sales representatives & managers in their efforts to sell security and life safety systems.

We are looking for a self-motivated individual with good technical skills, and the ability to work both strategically and tactically to achieve sales objectives. Key Job Responsibilities :

  • Process system orders secured by salespeople, ensuring that technical content and pricing are accurate.
  • Act as a liaison between the customer and the company on inbound telephone & email sales requests. Expedite requests to meet customer satisfaction as required.
  • Screen incoming customer sales requests for technical details, delivery requirements, and pricing requirements.
  • Provide standard product pricing and quotes to clients where applicable.
  • Refer large-scale or complex requests to the appropriate salesperson.
  • Follow up and expedite all deliveries on equipment and drawings.
  • Process, manage and investigate invoices, credits, cancellation. Maintain customer profiles.
  • Acquire knowledge and keep current in areas of company product features, legislation and regulations concerning product usage;
  • and where possible, competitive technology. Job Type Full-time Salary Grade Job Requirements Educational / Technical Preferences :

  • University Degree or College Diploma in Business Administration or related disciplines.
  • Strong knowledge of PC based applications (e.g. Microsoft Office Suite). Knowledge of systems such as HP, SQL, I-Service, Power BI and Master Mind is preferred.
  • Proven customer relationship-building skills.
  • Relevant experience, preferably in the Life Safety industry. Other Requirements :
  • Strong organizational skills.
  • Strong desire to succeed in a fast-paced environment.
  • Strong communications skills (written & oral).
  • Ability to work with minimal supervision.
  • Knowledge of fire alarm systems is an asset technical knowledge preferred.
  • Familiarity with ULC Standards, Building Codes, NFPA and other life safety information. Category Administrative / Clerical
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