Premium Support Specialist, Maya18WD28152Americas-Canada-Quebec-MontréalPremium Support Specialist, MayaLocation : Montreal-
CanadaJob ID : 18WD28152 Premium Support Services Autodesk You will join Premium Support Services (PSS) group within Customer Success Services and part of our 2000+ person Worldwide Field Operations organization a team that values professional development and rewards high performance.
Premium Support Services group is responsible for maximizing the success of and return on investment for our strategic customers.
We do this by delivering professional and customized product support services that help our customers achieve their business goals whilst maximizing the use and adoption of our solutions Position Overview Given Autodesk’s dynamic Business Model Transformation and our focus on Customer Success, Premium Support Services is looking for a highly motivated technical trusted advisor with a Customer Success mind-
set who can build strong relationships to drive Enterprise Priority account adoption and growth executing based on a customer success plan.
We are looking for a professional with Media & Entertainment experience, supporting a broad range of technologies in large-
scale enterprise environments. This person will work closely with existing and future Major Accounts across EMEA. We are seeking a highly motivated individual who can build relationships at technical level to support strategic account successful adoption of Autodesk solutions. Responsibilities
Establish and maintain working relationships with customers as a technical trusted advisor, activities including; Customer interactions, Regular internal account team planning meetings and executing activities in customer success plans
Priority handling and escalation of critical issues and monitoring of service level compliance
Technical assistance and recommendations for Premium Customers based on data analytics
Taking a problem management approach, find opportunities for improvement initiatives
Proactively partner with customer’s IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk cloud and desktop applications
Developing and delivering repeatable Premium Support outcomes to increase customer success and adoption
Bachelor's degree or equivalent experience in Industrial Design or Computer Science
Advanced knowledge of Media & Entertainment industry needs, pipelines and workflows
2+ years of experience in related field
Expert knowledge of Autodesk Maya
Strong communicator and able to build relationship at all levels, taking initiative
Demonstrated ability to build and maintain strong relationships with enterprise customers
Demonstrated motivation to learn new skills and technologies
Strong troubleshooting and analytical skills
Ability to present technical information to a live or virtual audience
Must be flexible, decisive, self-motivated and proactive
Comfortable with ambiguity and working through change while driving results
Excellent Team player, enjoying supporting and interacting with other members of a global, shared responsibility team
Technical consulting experience and / or technical project delivery experience with large, demanding clients
Additional knowledge of Autodesk 3ds Max, Autodesk Motion Builder, Autodesk Stingray, Shotgun and Arnold
Knowledge of Unreal Engine and Unity
Shell scripting or programming skills
Language skills English, additional languages
Top 5 Signs That You’re a Strong Candidate
Courage : The passionate self-belief and trust necessary to be bold and brave in one’s actions to enable controlled risk taking which allows positions to be challenged, thereby delivering strong results
Speed : We strive to move as fast as our environment allows, empowering people to favor small sprints and course correction towards desired outcomes
Accountability : The state of clear ownership which provides a person the power and ultimate responsibility to achieve a defined outcome
Simplicity : Having an approach and mindset to avoid unnecessary complexity and duplication; keeping things simple to achieve quicker outcomes
Solving system-wide : Seek first to understand by asking questions that remove silos and organizational barriers, to establish a safe environment that supports cross-
geo collaboration and communication to develop a shared vision enabling faster time-to-value adoption
About Autodesk With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used.
It's disrupting every industry : architecture, engineering, and construction; manufacturing; and media and entertainment.
With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital scientists, students and hobbyists.
We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities.
Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.#LI-POSTCustomer & Product Support