MAC Technician
Ceridian HCM, Inc
CA - ON - Toronto
4d ago

Job Description

Ceridian. Makes Work Life Better™

This is our promise. Not only for our customers, but our employees as well.

Ceridian is a cloud company powered by our people. As an innovative fast-growing global, human capital management (HCM) technology company, join us as we transform the world of work for millions of employees around the world.

Our products help employees be paid on time, apply for promotions, grow their careers, and support their work / life fit.

Our solutions and our people work together to help organizations control costs, save time, optimize their workforce, minimize risk, and grow their businesses.

We are proud of our many recent accomplishments, which include setting a record in the TSX as the largest tech IPO in Canadian history, and having our leader recognized as a Top CEO by Glassdoor’s Employees’ Choice Awards for the third time.

Ceridian has not only invested heavily in cloud software development but in its people as well. Our workplace experience provides employees with empowering programs for career growth and includes diversity / inclusion groups to support every person’s career journey.

At Ceridian we not only work hard, but we play hard too. Each office has its own unique Fun at Work experience which includes events such as social hours, team building competitions, and other fun occasions for all employees to enjoy.

We believe in giving back to the communities that we live in, by volunteering our time and contributing to our own charity foundation, Ceridian Cares.

We also have a wide-range of flexible benefits to support our people’s work life blend and meet their needs.

We are looking for fun, intelligent, team oriented people who believe in our values : Customer Focus, Transparency, Diligence, Optimism, and Agility.

Find out why Ceridian employees declare Ceridian a Great Place to Work® in 2018, a Glassdoor Best Places to Work in 2018, and one of Canada’s Top 100 Employers for the 15th consecutive year!

The Mac Technician role provides 2nd level support via incoming calls, resolving the referred incidents or service requests.

This position will assist in the growing of Ceridian’s Mac offering via tried tested and true standardization methodologies and best practices.

The incumbent will be required to provide escalated IT support from a network, telephony, hardware and OS perspective as well.

ESSENTIAL FUNCTIONS

  • Experience with Jamf, Casper or other MDM management solutions geared at Apple Workstations
  • Methodical desktop troubleshooting
  • Provides professional end-user support for users of computer applications and hardware (e.g. PCs, network, OS)
  • Logs incident / trouble calls and emails into our Service Now ticketing system
  • Receive escalated support issues for resolution
  • Assist in other IT related areas as needed
  • Assist with IT Asset Management and inventory
  • Answers questions by applying knowledge of computer software, hardware, and procedures.
  • Maintains current knowledge of relevant technologies as assigned.
  • Participates in special projects as required.
  • Drive the expansion of MacOS devices within the organization
  • Assist with standardization of Mac devices
  • EDUCATIONAL / SKILL / EXPERIENCE REQUIREMENTS

    Minimum Qualifications

  • College Diploma Computer Science or a related technical discipline, or the equivalent combination of education, professional training or work experience
  • 5+ years in desktop / service desk support role
  • Certified Mac technician (ACMT)
  • Strong understanding of Mac best practices and fundamentals
  • Experience using and supporting Active Directory
  • Familiarity with security related technologies malware, anti-virus
  • Basic network knowledge and experience
  • Self-motivated to provide exceptional end user experience a must
  • Able to work in a flexible and fast paced environment
  • Excellent speaking and communication skills
  • Ability to interact with senior management
  • Preferred Qualifications

  • Experience with various telephony technologies (Cisco, Avaya, Office365)
  • Ceridian combines the excitement of a startup environment, with the growth opportunities of a large organization. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

    We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success.

    Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and embrace all individuals and what makes them unique.

    We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity, disability, national origin, race, sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.

    We enthusiastically encourage all individuals to apply for positions that fit their passions. Come join our inclusive team and start collaborating with us on award winning projects!

    We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

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