Service Technician
Milacron
Ontario, Georgetown
6d ago

Description

Key Duties and Responsibilities

Responsibilities include, but are not limited to :

  • Review technical inquiries of customers to recommend possible solutions related to the operation or maintenance of hot runners;
  • Communicate with customers and sales representatives to keep them informed of the status of the hot runner;
  • Participate in design reviews as per the Technical Support Manager's instructions;
  • Performs field service visits as required to resolve technical issues experienced by customers in a timely manner;
  • Review and recommend any change requests deemed necessary to resolve technical issues;
  • Support and ensure all appropriate departments are given sufficient information;
  • As necessary, evaluate product and determine disposition, including recommending product repair;
  • Communicate regularly with customers to gather information related to technical issues;
  • Assist the customer with optimizing the performance of the hot runner;
  • Advise Quality Department of in-house defects via corrective action reports;
  • Review, provide recommendations / solutions for straight forward technical issues;
  • Engage in on-site and off-site meetings with customers as required;
  • Assist all team members from a technical perspective;
  • Constantly develop and expand technical knowledge and experience;
  • Update Relationship with appropriate information in a timely manner;
  • Complete and submit expenses in a timely manner;
  • Ensure compliance with Health and Safety program;
  • Ensure ISO guidelines are followed for assigned unit;
  • Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The incumbent of this role will have a University Degree or College Diploma in Mechanical / Plastics Engineering or related trade certification (Toolmaker or CNC Machinist) with a minimum of three to four (3-

    4) years related experience and / or training, or an equivalent combination of education and experience. Sound knowledge of injection molding is an asset as well as previous service experience.

    In addition to strong English skills it is an asset that the incumbent be fully bilingual in any of the following languages Spanish, French, Italian, German or Mandarin.

    Position Requirements EOE Statement Created By Chloe Bonello Number of Openings 1

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