Bilingual Claims Service Representative - Dedicated account
Opta Information Intelligence
Mississauga
5d ago

Company :

ClaimsPro LPBilingual Claims Service Representative - Dedicated account

Job Description :

  • Professional demeanour and strong customer service skills
  • Superior communication skills both written and verbal
  • Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
  • Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
  • Ability to work well under pressure and maintain composure in a fast paced and changing environment
  • Reliable and punctual
  • Ability to work independently with minimum supervision
  • Ability to use good judgment and hit the ground running
  • Previous insurance experience is a definite asset as are CIP courses or a willingness to take
  • CIP courses through the Insurance Institute
  • Field and enter new claims reports received through a variety of methods, such as email, telephone, and fax.
  • Deal with new claim reports and customer inquiries received through various methods, escalating more complex issues according to company policies and procedures.
  • Generate statistical reports as required.
  • Deal with incoming and outgoing correspondence sorting and flagging urgent items, following up for information when required.
  • Process and type form letters or other items as assigned.
  • Provide administrative support and assistance when required.
  • Help identify improvements to be made to process and share these with management.
  • Receive and distribute incoming mail.
  • Other duties as required in order to meet team objectives.
  • Post-secondary education
  • Insurance industry experience / exposure preferred
  • Minimum 3 years’ experience in a customer service / support role required
  • Previous experience working in a call center environment or on a queue preferred
  • Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint)
  • Strong computer skills with an aptitude / ability to learn new software / databases
  • Bilingual in English and French an asset.
  • Apply
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