CounterPath is more than softphones. We’re more than a growing tech company. We pride ourselves in being world-class engineers, marketers, designers, builders, mentors and industry disruptors.
We believe that technology will truly revolutionize how we communicate and we’re driven by our mission to empower organizations with powerful communication tools that are secure, yet flexible for elastic business needs and a growing mobile workforce.
We believe our people are key to success.
We are looking for a Sales Development Rep (SDR) to identify sales leads from both inbound and outbound sources. This position will be based at our headquarters in Vancouver, BC, but will be focused on selling into the EMEA region, and as such, we are looking for individuals who are fluent in multiple languages including any of French, German, Dutch, Arabic, Spanish.
This role would be best suited for an early riser who can work an early morning schedule to best coordinate with European business hours.
The inbound sources will be from Social Media, Website inquiries, conference attendees and other sources. The outbound sources will be self-
driven and will be generated via outbound activities utilizing Social Media, email and telephones. The outbound targets will be determined through lead lists developed by marketing as well as from lists developed by the SDR.
As the SDR will typically be the first connection a customer has with CounterPath, this is a critical touch point to generate business.
Ensure that ALL inbound leads are reviewed and followed up with
Work with prospects on the start of their decision process to determine the best way for CounterPath to handle the customer Online store Channel Direct Sales Enterprise OEM
If the opportunity is a Direct Sales lead, the SDR will : set up and handle discovery calls to understand key information such as : Need Budget Timing Technical Environment
Based on the qualification, the next step would be to set up the next call with a Direct Sales team member for a more in depth technical discussion.
This will include taking notes and documenting them in our CRM (Sugar)
Provide a regular report on what you are learning about our prospects and customers
Actively work with marketing around new campaigns for new customer acquisition and re-engagement campaigns
Set meetings up for upcoming trade shows and events
Creation of lists via LinkedIn, online database tools, internal customer lists and information, and manually building via information readily available on the web
Constantly provide input on ways improve the qualification process
Work closely with the product and sales team to stay current on product updates and upcoming features
Consistently look for ways to stay current on customer environments, competitive products and solutions and industry related information
Jump in on our support forums to find to find leads
We are looking for someone with the following characteristics :
2+ years in a sales role with a tech company
Previous experience selling into the European and / or Middle Eastern market
Strong organizational skills
Formal sales training
Able to work in a fast changing environment
Collaborative but self-driven
Wanting to make a difference
Able to connect the value of our technology to the practical values a business needs before even working here
Able to work outside a comfort zone with a goal of making a difference to the company, co-workers and customers
Focused on being successful in this role and use that success to move into a direct sales role with a revenue bearing quota
Expert communicator with exceptional listening skills
Fluency in English is a must
Fluency in multiple languages including any of French, German, Dutch, Arabic, Spanish
Able to work an early morning schedule to best coordinate with European time zones
Fully stocked kitchen with healthy snacks
Registered Massage Therapist that comes to the office
Company sponsored events (including but not limited to BBQs, Picnics, Sporting Events, Holiday Parties)
Available games tables and media entertainment
RRSP Matching Program
Hero and Values Recognition Program
Hiring Incentive Program
Gym and Wellness Reimbursement Program
CounterPath Unified Communications solutions are changing the face of telecommunications. An industry and user favorite, Bria softphones for desktop, tablet and mobile devices, together with Stretto Platform™ server solutions, enable operators, OEMs and enterprises large and small around the globe to offer a seamless and unified over-
the-top (OTT) communications experience across both fixed and mobile networks. Standards-based, cost-effective and reliable, CounterPath’s award-
winning solutions power the voice and video calling, messaging, and presence offerings of customers.