Peterbilt Service Advisor
Mississauga, Ontario, Canada
18d ago

Job Description

Cervus Equipment is a world-leading equipment dealer, powered by iconic brands and unrivaled support. With 64 dealerships across Canada, New Zealand and Australia, Cervus is a global team with one shared purpose.

Its mission is focused on enabling customer success by providing practical and reliable equipment solutions and support.

Customers count on Cervus to keep them moving forward, with remarkable customer service and industry-leading brands; John Deere, Peterbilt, Clark, Sellick, Doosan and JLG.

At Cervus, we believe that outstanding people, combined with our committed and passionate culture, is key to our customer’s success.

Join our growing team and build your career with Cervus.

Our Peterbilt dealership in Mississauga, ON is seeking a Service Advisor.

Reporting to the Service Manager, this person will create repair estimates and technician job plans that are accurate and be responsible to ensure that work order information is comprehensive and complete.

The Service Advisor and Service Supervisor, as a team, are primarily responsible to manage the repair and are responsible for maintaining the service department’s goal for profitability of the repair.

This role is the second line of communication to the customer and becomes the primary customer contact when the Service Supervisor is unavailable.

This position will be the backup to the Service Supervisor.

We're looking for someone who will :

  • Prepare detailed estimate for the repair event in a timely manner
  • Work with the Service Supervisor and technician in preparation or revision of a repair estimate
  • Determine Warranty Status of repair
  • Determine customer Credit status and communicate options with the customer on credit status and resolve issues.
  • Update work in progress reporting on repair orders and all share responsibility with the Service Supervisor and Service Writer to provide reporting on all relevant areas of the service process.
  • Review repair orders for accuracy and completeness.
  • Invoice repair orders on a timely basis.
  • Ensure proper allocation of technician time on a daily basis.
  • Call customers informing them of estimates and promise dates.
  • Consult with customers at counter when required.
  • Advise Service Manager of all customer complaints
  • Handle customer inquiries when necessary
  • Schedule repairs and diagnostics when necessary
  • Confirm quality repair and approve the release of equipment for delivery to the customer.
  • Ensure all business transactions are conducted to the highest ethical standards.
  • We will give preference to someone with :

  • High level of attention to detail
  • Logical thinking skills
  • Ability to make objective decisions in a timely manner
  • Mechanical aptitude is a strong asset
  • Above average computer skills with the ability to work in an electronic environment
  • Work in a team environment
  • Possess good decision-making skills
  • Ability to use standard desktop
  • Ability to lead others and speak effectively one-on-one and within a group environment is an asset
  • Basic understanding of financial principles relative to Service Department operations is an asset
  • High school diploma or equivalent
  • We’d like to offer :

  • An exemplary health, dental and optical benefits package
  • A competitive pay scale
  • Advancement Opportunities within the Organization as we grow
  • Ongoing Training & Development
  • Apply
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