Bilingual Customer Service Representative
9h ago


Good Food, Good Life is the very essence of Nestlé. This philosophy can be traced back to our beginnings. The Nestlé Company was founded in 1867 by Henri Nestlé, who developed the first milk-

based baby formula. Today, over a century later, we are recognized as the world’s largest Food and Beverage Company employing around 280,000 people and have factories or operations in almost every country in the world.

Nestlé Canada has a wide variety of food, beverage and nutrition products to help you and your family live happier and healthier lives including : Gerber and Good Start, Nescafé, KitKat, Smarties, Aero, Delissio, Häagen-

Dazs, Boost, Purina, and Nestlé Waters. Nestlé Canada supports your personal growth with a people-focused culture and a flexible and diverse working environment.

Find out why , There is more to Life at Nestlé We offer you :

  • Great comprehensive benefits package including Health and Dental benefits that start on day one.
  • Excellent training and development programs as well as opportunities to grow within the company.
  • Comprehensive Total Rewards Package and Company Matched Retirement Plan.
  • The successful candidate will provide direct professional consultative services to our key customers across a broad range of sales and service issues to optimize both sales and customer satisfaction and to ensure alignment to our business objectives.

    This is your chance to enter the Nestlé world, learn the basics and progress within the organization to achieve your career goals and aspirations.

    Major Responsibilities :

  • Ensure flawless execution everyday and leverage all strategic selling tools to maximize every order
  • Work in partnership with customer to understand their business and KPIs, identify opportunities and provide business solutions that meet their changing needs (order cycle optimization and Logistics Trade Term Compliance)
  • Act as customer’s point person in the full order to cash process and drive the customer’s agenda in team meetings.
  • Resolve problems and issues that arise in the daily processing and management of customer orders.
  • Maximize GLOBE functionality and best practices
  • Arrange pick up and delivery of stock transfers as approved by sales.
  • Conduct regular review of all aspects of the Customer Order cycle and suggest areas for improvement.
  • Ensure effective and timely escalation of circumstances that exceed normal tolerance levels set in Terms & Conditions document.
  • Qualifications :

  • A university or college degree in a business related discipline (such as supply chain or business administration), or equivalent combination of education and experience.
  • French & English are required for this bilingual role (testing will be administered).
  • Fluent in Korean is considered an asset.
  • A results and detail-oriented professional, with exceptional verbal communication skills. Call Centre experience is considered an asset.
  • Professional and concise communication with key internal and external stakeholders
  • Ability to apply perspective, pragmatism and maintain composure under pressure.
  • Intermediate knowledge of MS Office (PowerPoint, Excel, Word, Outlook).
  • Please note; Education Verification, Reference Checks and Criminal Background Checks will be administered on suitably qualified candidates.

    If you believe you have the profile we are looking for and you want to make your mark in the World’s Largest Food and Beverage Company, we look forward to hearing from you! Nestlé is an equal opportunity employer committed to diversity and inclusion.

    If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require.

  • Nestlé will work with you in an effort to ensure that you are able to fully participate in the process. We thank you for your interest in this opportunity;
  • however only those individuals selected for an interview will be contacted. The closing date for this position is October 18, 2018.

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