Room Attendant
New Castle Hotels & Resorts
Halifax, NS
13h ago

Job Title : Room Attendant

Reporting to : Director of Rooms / Accounts

Purpose : To clean, service and maintain, to required standard, an established

number of guest rooms, exceeding our guest expectations at all

Guest Service

  • Interact with guests in a courteous, polite and helpful manner.
  • Display a high level of guest concern and customer care at all times.
  • Attain knowledge of services and amenities offered by the hotel and surrounding community.
  • Specific Duties

  • Check room status against daily assignment sheet.
  • Note do not disturb rooms and please make up rooms.
  • Clean rooms and bathrooms to the Hampton Inn & Suites Standard, performing a combination of the following duties. Strip and make beds Remove all rubbish Clean furniture and fixtures.
  • Wash sink, bath, toilet, tiles, mirrors and floors. Clean all touch points. Vacuum carpet and upholstered furniture.

  • Replenish bathroom and room amenities.
  • Report all maintenance issues.
  • Return all lost property to the office with item date and room number noted.
  • Make final room check.
  • Complete assignment sheet.
  • Call for assistance when moving furniture, mandatory.
  • Report damaged products in each room to your supervisor. Blankets Comforters Furniture Carpets Upholstery Electrical products;
  • TV, Telephone, Hair dryer, Iron, Radio. Mechanical products : Windows, doors, door locks.

  • Maintain a clean and tidy closet.
  • Return soiled linen to the linen chute on hotel side, mandatory to be bagged.
  • Complete special projects assigned by the housekeeping manager on duty.
  • To participate in team meetings every morning
  • To continually contribute towards the achievement of the housekeeping teams high standards of performance.
  • Development

  • Attend yearly appraisal meetings
  • The above list is not regarded as exhaustive. The Executive Head Housekeeper may add subsequent tasks and responsibilities of comparable natures, either on a temporary or permanent basis, as seen appropriate.

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