Concierge
Holt, Renfrew & Co., Limited
Montreal, Canada
8d ago

At Holt Renfrew, our purpose is to inspire a life of style. We achieve this by living our Brand Spirit; demonstrating Holts’ values :

  • Passion - Own it
  • Excellence - Elevate every moment
  • Warmth - Open to the world
  • Unity - One team. One Holts
  • The Concierge provides superb customer service to all Holt Renfrew clients within an environment that meets the highest standards.

    Specific responsibilities include (but are not limited to) the following :

  • Provide a consistently excellent level of customer service to all clients by acting as their ambassador
  • Maintain expert knowledge of store and where product is located
  • Resolve standard customer service issues within policy
  • Manage all incoming inquiries and requests whether in person (information kiosk), via phone or via email
  • Respond to internal and external client inquiries and / or complaints within 24 hours
  • Process gift cards for all internal and external clients
  • Support client services department as required
  • Provide support to sales floor by being POS super users
  • Develop and maintain effective relationships within concierge community in order to provide our clients with the ultimate service experience
  • Develop and maintain effective relationships with concierge vendors (florists, ticket brokers, car rentals, restaurants, etc.)
  • Maintain expert knowledge of The Best of local community and city
  • Attend concierge events and information sessions
  • Assist with and participate in all store events creation of lists, collecting of tickets, RSVPs, etc.
  • Ensure text on plasma screens is up-to-date and relevant
  • Respond to all event-related inquiries in a timely manner
  • Comply with all Health & Safety policies and requirements
  • The ideal candidate :

  • High school diploma
  • Previous experience in customer service environment
  • Good working knowledge of computer software (Word, Excel, Outlook, etc.)
  • Apply
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