Customer Service Representative (944)
Toronto Downsview, ON, CA
17d ago


Acts as primary customer interface for all Order Administrative issues. Develops customer relationships with the expectation that customer needs will be proactively supported.

Provides price / delivery information upon request and follows up with customer on quotes. When required, duties may include booking customer Purchase Orders.

Updates and maintains customer back-order reports, including Critical / C Check Trackers. Verifies part numbers against the various technical documents including the IPC, on-

line drawings, and maintenance / component manuals. Expedites Material Logistics group to obtain delivery commitments that support customer requirements.

Administer MRA requests by providing an authorization number and monitoring until a credit is generated. Provides AOG support and communication to the customer that includes updates on order status, delivery dates, and shipping information.

Other duties may include issue resolution related to order administration. All duties may require interaction with internal groups including : Configuration Management, Material Logistics, Pricing, Distribution, In Service Engineering, and Sales to provide information to our customers.

Responsible for all aspects of Order Administration, including processing, Customer PO’s, raising part number enquiries for Parts Set-

up and Pricing, providing status relative to the PO including delivery information and communicating to the Customer throughout the life cycle of the PO.

Expected to adhere to the Export Compliance policies that relate to accepting and processing Customer PO’s.


Must have proven customer support experience and facilitation, dispute resolution, and communication skills. Requires strong interpersonal skills and the ability to interact directly with customer representatives at all organizational levels.

Must have good organizational and administrative skills. Works with minimum supervision and direction.

Requires a comprehensive knowledge of the Spares Department and related company procedures. Previous experience with aircraft parts, stores functions and the ability to read and interpret engineering drawings and technical manuals.

Should be familiar with various departments’ functions that support all aspects of order administration.

Requires good computer skills, knowledge and experience in manual and computerized inventory systems and the ability to use relevant software.

One year of experience in an inventory management and distribution environment would be considered an asset.

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