Operations Manager / Program Lead
Bill Gosling Outsourcing
Newmarket, Ontario
4d ago

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the Apply button to get started!

We’re looking to hire a seasoned Ops Manager / Program Lead of Collections, specifically 3rd Party Collections. You will be responsible for managing the collections process and to come up with new and inventive ways of managing effective recovery strategies.

Responsibilities :

  • Provide leadership for the collections team
  • Manage the Collections & Trace (including skip) strategy
  • Client communication and business reviews
  • Dialer management in conjunction with Mission Control
  • Business analysis and strong in reporting and data analytics (including inventory / segmentation management)
  • Keep compliance controls and regulations top of mind
  • Execute effective and collection policies and procedures
  • Reporting on recovery rates, KPIs and contribution margin (at program level)
  • Train and develop the Collections team to drive continuous improvement
  • Requirements :

  • 5+ years collections management experience
  • Experience designing Collections strategies and implementation
  • Bilingual (English / French) preferred but not required
  • Expert in the full cycle of recovery management
  • Strong communication and negotiation skills
  • Experience in trace tools, credit bureau comprehension and trace database / waterfall
  • Proactive approach and problem solving
  • Apply
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