Customer Onboarding Specialist
Later
Vancouver, British Columbia
18d ago

Department Customer Experience Employment Type Full-Time Minimum Experience Mid-level Compensation $53,000 - $66,000 CAD

A love of Instagram and understanding of business marketing strategies for Instagram are a bonus for this role as you will be deeply immersed in the world in all things Instagram marketing.

As the Onboarding Specialist you will be responsible for :

Managing and developing onboarding communications for email campaigns, in-app messages, product tours and overall strategies and funnels to drive user growth, product adoption and retention

Continuously analyzing and optimizing onboarding funnels and campaigns through data analysis and experimentation

Help shape the overall customer experience with a focus on the first 30-90 days after sign up

Mapping out customers needs and onboarding funnels

Growing and expanding product adoption and revenue through various onboarding strategies

About You :

You’re an early adopter and embrace new technology before most of your friends, but when you find that game changing app for you, you can’t wait to share it with your people and teach them how it makes their life better!

The tech start-up industry is where you want to be. You thrive on the cutting edge and get excited to learn more, push boundaries and innovate every day

You're extremely analytical, meticulous and organized

You can talk technical with engineers and then explain that same conversation in simple terms to your grandma

Skills & Requirements :

Great if you've worked at a SaaS company in the past

3+ years experience in digital marketing or customer retention

Experience planning customer onboarding, retention activities and product education strategies

Strong sense of analytics and how to measure results, obsessed with making optimizations to take your work to the next level

You are a creative thinker who is comfortable working both independently and in a team environment. You embrace feedback, and have a constant desire to learn and improve.

Bonus : You have a strong and strategic understanding of the visual social media landscape, specifically around Instagram, Pinterest, and / or Snapchat strategy

Bonus : you’ve used marketing automation tools such as Intercom, Chameleon and Mailchimp

Note : Any successful candidates outside of Canada will be employed as an Independent Contractor

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