Johnson & Johnson Medical Companies (JJMC), a division of Johnson & Johnson Inc., markets and distributes medical device and diagnostic solutions for use in institutional and primary health care settings across Canada.
JJMC focuses on providing minimally invasive treatment options spanning various medical procedures and disease states. Among the products represented by its various business units are : surgical instruments, orthopedic implants, devices for women’s health including breast care, infection prevention and general purpose sterilizers, hernia solutions, haemostatic products, cardiovascular and neurovascular diagnostics and treatment.
The Customer Logistics Representative is the owner of the customer relationship from an operations perspective. You will have direct responsibility for delivering a superior customer experience to an assigned portfolio of accounts within a territory.
You will be responsible for the execution of tactical processes such as customer order intake, order management, order follow-
up and troubleshooting. It is also required to operate at a strategic level and demonstrate business analytics to influence customer collaboration.
The CLR is also responsible to engage with internal partners to provide resolution to customer complaints.The Customer Logistics Representative will monitor key performance indicators (KPI’s) to track progress of the efficiencies and the benefits offered to customers.
The CLR collaborates intensively cross functionally with Distribution, Transportation, Sales and Marketing, and Planning.
The Customer Logistics department is responsible to execute under very specific compliance guidelines including Health Care or Financial regulations to ensure a safe and compliant supply chain.Responsibilities :
Explore opportunities within the Johnson & Johnson Family of Companies.Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies.
Attracting, developing and retaining a workforce that reflects the diversity of our customers and communities is essential to our success.
We are committed to providing a respectful, inclusive and accessible work environment where all employees have the opportunity to achieve their potential.