Responsible for the day-to-day support of Microsoft Dynamics 365 after retail proof of concept complete
Reviewing and partnering with Finance / Retail Team to resolve any production support issues that may arise
Understand the overall processes throughout the Finance / Retail function and provide Functional and Technical expertise of Dynamics 365 to ensure the team is efficiently and effectively implementing sound solutions
Responsible for implementing enhancements, configuration changes, reports and integrations within 365 to meet business objectives
Conduct system / user testing to mitigate risks associated with implementation / enhancements of systems and processes
Generate and update system and process documentation as needed
Partner with the business units to develop an understanding of their business processes, assess end user needs and evaluate proposed system related projects
Utilize expertise of application features to recommend solutions that meet business requirements and resolve questions related to process changes impacting applications.
Provide ongoing system support, make decisions that best resolves product related issues and appropriately escalate issues that require IT and / or business unit management involvement.
Document high level and detailed accounting functional requirements, functional designs, including business process flow charts, current state, future state, gaps, training materials, and end user documentation
Create test plans for implemented software and provide training on software changes when appropriate
Test the accuracy and completeness of all enhancements and customizations of Dynamics 365
Special projects and related duties as required
The Ideal Candidate :
College diploma or university degree in accounting, business administration, or related field
An accounting designation would be a strong asset
5 plus years as a Functional Lead or Business Systems Analyst of which at least 3 years working directly with Dynamics 365 / AX 2012 Financials
Minimum of 2 years Retail POS experience with Dynamics AX 2012
Participation in at least 2 full-cycle implementations of Dynamics AX 2012
Functional implementation, optimization & support experience for a large Retail / Distribution Organization spread across US / Canada
Strong analytical, customer service and problem solving abilities
Experience working both independently and in a team-oriented, collaborative environment
Excellent written and verbal communications skills and demonstrated success in working with cross-functional teams
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