Business Services Representative
Yellow Pages
Burnaby, British Columbia,Canada
5d ago

Colleagues you’ll love.

A dynamic and collaborative workplace where you can contribute to our story.

Access to over 6,000 free courses for your continuous development and career growth.

Comprehensive benefits from day one.

This is the #YPLife and what working at YP is all about.

About Yellow Pages

We’ve been in the game since 1908 and we continue to transform to offer our 233,500+ clients the best possible products and services.

We foster business relationships between Canadian small-to-medium businesses and their prospective customers. We do this by providing tailored, locally-

relevant digital media and marketing solutions designed with both in mind. Over 73% of our revenue is generated by digital solutions.

About Digital Media

Our Digital Media team is dedicated to creating and improving products and services used by millions of Canadians. Our developers, quality assurance specialists, product owners and scrum masters focus on all YP products that change the way we live, shop and play.

About the role

The Business Services Representative is responsible for the accurate processing of ALL customers’ advertising and listing requirements.

Main Responsibilities

  • Creates, maintains and accurately analyzes customer records : Listing; Billing; Advertising; Display.
  • Ensure that the YPG advertising program adheres to rules & regulations for all print and electronic products; WP program adheres to Telco’s rules & regulations.
  • Proper payment of sales commissions subject to YPG sales commissions practices and YPG company policy.
  • Process work to meet prescribed performance measurement targets and ensures accuracy in print and electronic products.
  • Complete all duties and reports in a timely manner to meet directory closing dates.
  • Communicate with internal and external customers as necessary.
  • Education, Experience and Technical skills

  • High school diploma
  • 1 to 2 years related experience in customer service or order processing
  • Word, Excel, PowerPoint, Access, Windows, Photoshop, Illustrator and Quark Express asset
  • Soft Skills and Competencies

  • Communicate effectively at appropriate levels within YPG and its’ stakeholders.
  • Self-managed problem solving, ability to analyze, and good judgment in decision- making.
  • Organizational skills.
  • Demonstrate good innovative skills.
  • High level of accuracy, attention to detail, proofreading / spelling skills.
  • Flexible and adjust easily to change.
  • We thank all interested applicants; however, only qualified candidates will be contacted

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