Quality Manager
The Ian Martin Group
Brampton, Ontario
9d ago

The Quality Manager is directly responsible for the design, establishment and implementation of quality management systems, processes and activities as it relates to the company and their customers.

These responsibilities include the development, implementation, training and maintenance of a business-wide problem solving / quality process and all supporting documentation as required.

This position formally reports to the President; however, will get direction from a quality review board, consisting of the Senior Management Team.


  • Establishing quality and reliability standards by studying product and consumer requirements with other members of management.
  • Implementing a Quality Management System to improve all business processes to ensure higher-quality products / services delivered.
  • Driving root cause analysis and facilitating lasting corrective actions for issues discovered during mold testing
  • Assisting the creation of Non-conformance Reports (NCRs), root cause analysis, and preventative actions for the purposes of driving Continuous Improvement
  • Developing in-process product inspection standards by studying manufacturing methods and NCR data.
  • Developing standards for the disposition of finished product by devising evaluation tests, methods and procedures.
  • Creating and maintaining product quality by enforcing quality control policies and procedures, collaborating with other members of management to develop manufacturing and training methods
  • Preparing product and process quality reports by collecting, analyzing and summarizing information and trends
  • Driving continuous improvement principles by championing Six Sigma, Lean, 5S and other Quality initiatives
  • Performing internal audits that are aligned with the company policies, practices and procedures
  • Manage the calibration process / system for all quality tools across the business
  • Providing leadership in developing and directing quality improvement initiatives across the company
  • Developing, implementing & maintaining proper methods to detect / prevent shipment of non-conforming products
  • Investigating customer complaints to determine root cause and drive corrective / preventive actions to solve issues
  • Bringing together cross-functional staff, driving the group to plan and formulate comprehensive quality procedures
  • Setting QC compliance objectives and ensuring that targets are achieved
  • In consultation with other managers, developing and implementing any additional quality control measures as required to meet specific internal or customer requirements
  • Leading, coaching and mentoring Quality Inspectors (in mold manufacturing and plastic part inspection)
  • Promoting quality achievement and performance improvement throughout the organization
  • Encouraging and assisting in the development of a culture of continuous improvement / problem solving
  • Responsible for Quality department budget and managing all costs
  • Along with the purchasing and outsourcing teams, develop supplier evaluation and incoming inspection processes.
  • Act as liaison / support between our Operations Teams and Customers in closing of Customer Complaints


  • University or College Diploma in Mechanical Engineering or a related field, or equivalent work experience
  • Minimum Five (5) years' experience as a Quality Manager in a manufacturing environment
  • Experience implementing a Quality Management System
  • Working knowledge and proven results through the use of 6-Sigma, Lean and other Quality Improvement tools
  • Looking for Meaningful Work? We can help.

    If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-

    leading companies in your field. And we walk the walk, too : as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

    We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process

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