Group Benefits Digital Enrolment Specialist
Sun Life
Montreal, Quebec
13d ago

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills.

Follow a path that lets your talents shine.

Job Description :

In a client-facing role, the Group Benefits Digital Enrolment Specialist is accountable for the accurate and timely implementation of our Digital Enrolment capabilities and related services.

The Digital Enrolment Specialist is responsible for managing all components of their assigned projects, working in partnership with our Clients, Business Development, Service Reps, Implementation Project Managers, and all other internal stakeholders to deliver the optimal Digital Enrolment experience.

Main Accountabilities :

  • Provide exceptional customer service to our external clients and internal business partners
  • Project Lead the implementation of our Digital Enrolment services for New and Existing clients
  • Create client-specific project plans, manage all Digital Enrolment deliverables, and ensure accurate setup of SLF systems as it impacts Digital Enrolment
  • Monitor task assignments with internal and external project team members on an ongoing basis
  • Negotiate with internal and external partners to ensure Sun Life’s ability to accurately administer the desired Digital Enrolment experience
  • Gather accurate and complete client requirements
  • Understand customer expectations and plan design, and match these with Sun Life specifications
  • Understand the member experience and how plan design and system set up impacts that experience
  • Complete member web experience testing to ensure desired experience is achieved
  • Monitor live enrolments, lead, manage and resolve issues / escalations
  • Present creative solutions to resolve issues around capability
  • Prepare and present Member Digital Enrolment experience to client, as required
  • Act as subject matter expert for Digital Enrolment in various projects and initiatives
  • Competencies :

    We are looking for a dynamic, motivated and enthusiastic self-started who has the following :

  • A bachelor’s degree or equivalent business experience
  • Customer focus and proven ability to develop and nurture client relationships
  • Strong interpersonal and communication skills required to facilitate and build effective relationships with key stakeholders
  • Strong organizational skills and ability to prioritize a wide range of tasks over multiple projects
  • Project management, facilitation and problem-solving experience
  • Strong understanding of Group Benefits and administrative practices
  • Excellent PC knowledge
  • Ability to negotiate, consult, make decisions, solve problems and persuade
  • Ability to promote partnership, innovation and continuous improvement
  • Ability to manage changing priorities, assess and manage risks or conflict, and drive resolution
  • Strong attention to detail
  • Assets :

  • Plan design, plan set up and flexible benefit plan knowledge
  • Knowledge of the SLF GB Member Web Experience
  • Notes :

  • Some travel may be required on occasion
  • Overtime may be required during peak periods
  • In Group Benefits, we serve more than 5 million Canadians - plan members and their dependents - through our more than 11,000 group benefit plans across the country.

    Our customers include employees, associations, affinity groups and creditors in virtually every industry in Canada, and we're proud to be their benefits provider.

    Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues.

    We welcome applications from qualified individuals from all backgrounds.

    Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-

    mail a request to thebrightside sunlife.com’.

    We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

    Job Category :

    Customer Service / Operations

    Posting End Date : 16 / 09 / 2018

    16 / 09 / 2018

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