Our client is looking for an experienced professional to join their team for a 6 month contract.
Credit and Collections Representative - 6 Month Contract
About the Opportunity
The Bilingual (French) Credit Representative is responsible for all accounts receivables, collections and credit functions for a specified portfolio of accounts, which includes maintaining a positive business relationship with customers while maintaining the receivables inventory within defined limits
Execute collection of account receivables, including unauthorized or invalid deductions, based on the terms of sales assigned to each account
Hold shipments for delinquent accounts and negotiate appropriate payments in order to approve credit for orders prior to shipping
Recommend credit limits and review credit files based on credit investigative process, D&B, trade reports and financial statements analysis, all in accordance with the organization’s credit policy
Administer assigned customer account(s) by performing duties such as processing and investigating all charge-backs / deductions, and reconciling debit / credit balances
Administer charge-backs / deductions by obtaining necessary back-ups and supporting documents from the customer account(s), communicating with stakeholders (i.
e. AR Manager / Supervisor, Sales, and Trade Marketing) regarding validation of deductions, and building document trail to refute invalid claims that need to be repaid
Assist management with settlement negotiation by providing account analysis and history data
Maintain dispute management system by entering charge-backs and claims, enabling Customer Service, Sales, and Logistics teams to address issues
Identify opportunities for process improvements and end-to-end efficiencies to management to prevent losses to the company
Participate in monitoring key performances indicators and reporting on performance measure
Provide customer service support to assigned customer account(s) by responding to inquiries
Perform designated administrative functions, and provide backup for other areas within the Accounts Receivable Department
Three (3) year College diploma Accounting / Finance (Bachelor’s degree is in asset)
CCP designation or working towards obtaining the designation is an asset.
Minimum three (3) years of related experience.
Experience in SAP or other ERP system
Excellent analytical and negotiation skills
Strong interpersonal and organizational skills
High attention to detail and high accuracy
Ability to handle multiple priorities and to work with tight deadlines
Well developed communication skills both verbal and written
Self-starter who is able to work in a team as well as independently
Proficient with standard office computer technology including strong proficiency with Lotus Notes, Microsoft Office products such as Excel and Word
Accounting skills; able to reconcile the AR sub-ledger to the general ledger
$24 - $27 / hour