Duties and responsibilities include, but are not limited to the following :
Training, Coaching and Development :
Provide training and orientation to new employees
Provide fair, ongoing and effective training and coaching to all store level employees so that they can successfully execute their jobs
Observe employee performance every shift and have subsequent discussions with the employees regarding performance, progress and development
Hold employees accountable through a fair and consistent performance management process
Counsel and effectively resolve performance issues through effective coaching, Performance Improvement Plans and Development Plans
Ensure and manage employee compliance with Company policies. (e.g. dress code, cell phone, lateness policy)
Provide discipline to store level employees in accordance with the Company’s discipline policies
Is knowledgeable in and uses all available training resources to maximum benefit
Actively participate in his / her own training by putting in to practice what has been learned
Complete annual assessments for all Management and store employees
Terminate employment, as long as termination criteria is met
Ensure the store consistently meets and adheres to Health and Safety policy guidelines by creating a safe work place
Hiring and Succession Planning :
React with a sense of urgency to recruitment needs while utilizing all tools available
Conduct interviews and extend offers of employment
Conduct reference checks on potential hires
Responsible to ensure store is well staffed with skilled and experienced employees who meet Company expectations
Ensure a commitment to retaining the best talent by creating an environment where, fair and just management is practiced and employees feel valued and respected
Consistent and strategic commitment to succession planning
Be committed to internal promotion and employee career pathing
Customer Service Excellence :
Ensure all customers have a memorable and enjoyable shopping experience at all times
Ensure the store is Neat, Clean & Organized (NCO) at all times, including the back room and washrooms
Ensure all employees are committed to providing friendly and knowledgeable service
Respond appropriately to customer inquiries and concerns and make decisions, whenever possible, in favour of the customer
Project professionalism and Company image in both attitude and attire by adhering to dress code practices and all corporate policies and practices
Time Management :
Effectively utilize time management skills to react with a sense of speed and urgency to get the job done promptly and efficiently while meeting Company objectives, within set timelines
Assign and distribute duties to employees
Maintain the employee Requested Time Off Calendar
Maintain Employee Availability Forms
Sales and Wage Cost :
Ensure store meets sales plan and wage cost, utilizing available resources to maximize business opportunities and respond strategically and promptly to fluctuations in the business
Ensure strategic and successful inventory management, including the prompt activation of markdowns
Ensure the Management team and employees are prepared and suited to work towards meeting sales objectives
Manage the On Call process, including determining which employees are to be called in for additional shifts or sent home during slow periods
Ensure store Loyalty Card sales are met
Visual Merchandising :
Ensure visual merchandising and marketing strategies / direction are implemented as per Company direction within required timeframes
Ensure effective maintenance of visual merchandising standards in the store
Provide guidance to the visual team in terms of visual execution
Effective participation and execution of visual launches
Support activation of markdowns
Solid understanding of store’s visual directives including colours, fabrics, trends and designs : an ability to analyze and maximize fashion knowledge.
Loss Prevention :
Ensure store achieves shrink target
Ensure Loss Prevention policies and practices are adhered to in order to reduce internal and external losses
Conduct employee bag checks before and after an employee’s shift
Ensure administration policies and procedures are adhered to
Notify the District Loss Prevention Manager of any LP related concerns
Ensure recall, damages and transfers are prepared and ready to be authorized during District Manager’s visit
Working Conditions : Store Level
Physically demanding work in a store environment
Standing on your feet for an extended period of time
Lifting and ladder climbing required
Degree or certification in Retail Management
Business Management or 3+ years’ experience in retail management
Related Work Skills
Effective leader and communicator who is professional and reflects Company values in both attitude and attire
Strong team building skills
Time management, organizational and multi-tasking ability
People person, with strong ability to communicate with customers and employees
Understand the principles of optimal customer service
Strong merchandising and presentation skills
Excellent problem-solving skills
Effective follow up methods
Committed to excellence
Able to work independently with minimal supervision
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What’s in it for us?
With a sense of BELONGING to the action sports industry, you start your day with a desire to achieve sales targets, build a strong sales team, and CONNECT to our Customers by creating a visually impactful West 49 location.
Proper planning, organizing and delegating, allows you to INSPIRE and prepare your sales team for a fast pace, sales driven and customer focused sales floor.
While your recruiting, training and coaching permits you to build your dream team, your visual merchandising skills add value to the overall look of the store.
And, your ability to adapt and be flexible during regular or high peak seasons means you’ll FULFILL the goals set for you and your store.
West 49 (2015) Inc. is an equal opportunity employer. If chosen to participate in the selection process, accommodations are available upon request.
We will consult with the applicant to provide or arrange suitable accommodation in a manner that takes into account the applicant’s accessibility needs.