Bilingual Technical Support Rep (French/English)
Bilingual Source
Mississauga, Ontario
4d ago

Hire us and get hired. With no candidate cost, Bilingual Source has built success on the founding principles of respect, integrity, and commitment where the only fees ever paid are by the hiring company.

Since 1984, we have established solid working relationships with widespread industries rooted in trust and time-honoured traditions in the delivery of ethics and quality service.

Our expansive employer scope ranges from emergent companies to fortune 500 organizations in the Greater Toronto Area with Canada-wide capabilities.

Bilingual (French / English) required for all positions

Please indicate in your e-mail the fluency of your French.

Looking for an amazing opportunity in Technical Support?

We are currently looking to add a bright and ambitious Bilingual Technical Support Representative to our team a superstar individual with two years of experience who is ready to jump into a long-

term opportunity and grow within our company! Conveniently located in the Mississauga area.

Key Role Responsibilities :

  • Receive calls regarding hardware / software from clients who use our technology on a daily basis
  • Identify and understand the inquiry and record the information in our database
  • Analyze and assess routine problems with each client over the phone
  • Establish a time line and provide the client with some follow-ups
  • Required Experience / Competencies / Education :

  • Bachelor of Science or College degree in computers completed
  • 2 years experience minimum in technical support
  • Proficient in Ms Office (Word, Excel, Power Point, Outlook)
  • Perfectly bilingual in French and English
  • Highly Desired Experience / Competencies / Education :

  • The ability to understand technical issues and resolve them promptly
  • A go-getter, do-what-it-takes attitude. No clock watchers please!
  • Great interpersonal skills when providing support to our clients
  • Exceptional multi-tasking and organizational skills
  • A few reasons why it's great to work here :

  • We are the leader in our industry and always bring the cutting edge to our clients
  • Our employees are happy because we genuinely make them feel part of the team
  • We offer a good benefits package after 90 days within this position
  • We train very well and always look to promote from within
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