Commercial Line Account Manager
JOB-BORN Executive Search
Newmarket, ON, Canada
9d ago

We are hiring : Account Manager, Commercial Lines

You are......

  • RIBO licensed with a minimum of 2 years customer service experience in Commercial Lines
  • Customer obsessed, developing and maintaining strong relationships with your clients and our insurance partners.
  • Energetic, positive, enthusiastic and a team player
  • Successful at understanding the customer, their lifestyle and clearly communicating solutions to areas of risk.
  • Consistent with your service and pay close attention to the details that decrease the possibility of E&O.
  • Independent and self motivated to persevere and prioritize competing requests and requirements
  • A friendly and fun loving part of our brokerage team, striving to work in synergy with all internal departments and external insurers.
  • Familiar with insurance brokerage customer service management data base Agency Manager
  • Excellent at keyboarding and have experience with Policy Works & Excel
  • The job is to.......

  • Retain clients through strong relationship management skills by exceeding expectations.
  • Provide exceptional customer service by responding promptly with a solutions focused mindset to claim inquiries providing claims counselling when appropriate and reports to the insurance company by following the internal claim procedure.
  • Maintain detailed knowledge of new and existing products and current market conditions to educate and introduce new products by reading company emails, attending in house company meetings, webinars and internal department meetings.
  • Encourage clients to use added value services i.e. personal and financial services
  • Provide client change information to the insurer and adhere to the company’s binding period.
  • Clearly communicate with all stakeholders in order to ensure clarity, provide optimum customer satisfaction, internal team cohesiveness and decrease risk of E&O.
  • Review renewals with clients, verify updates and discounts are applied, correct coverage is in place and premium is satisfactory or remarket to an alternate carrier.
  • Job Posting JOS000001070

    Let's talk. We also welcome you to recommend someone you know for this opportunity.

    Let's talk.

    Josee Racine, Executive Recruiter

    T : 226-606-3005

    Recruiters for the Insurance Industry

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