Contract Management Specialist
International Financial Group
Ottawa, Ontario
37d ago

Job Description / Requirements

  • Contract Management & Administration in support of the Government of CanadaPrice file management Traditional contracts / agreements and new, cloud services contracts Cloud Operations support unique to the GC Understanding and communicating pre-
  • sales licensing implications on cloud services sales Accountable for the Life Cycle of the agreement; Revised pricing, Credit / Rebills True-

    Downs, Price Level Issues / Mergers and Acquisitions / License Transfers. Cloud services adjustments / issues, provisioning Coaching on removing contract blockers for cloud services consumption

  • Post-Sales support and problem resolution / management for cloud services Orchestration of problem resolution required to solve customer and / or partner issues (post-
  • sales) Collaboration with EOU including ATU, STU and CSU as well as services Documentation of the resolutions and building out new processes to assist in resolving these issues during pre-

    sales, contract signing Responsible for Complex post-sales issues Identify opportunities to reduce pre-and post-sales issues

    Skills

  • Extremely strong problem-solving skills Being able to solve problems that do not have a clear answer; potentially have never been seen before and are not linear in nature Creative thinking ability to look at problems from different points of view and bring forward options to get to a resolution for the customer and / or partner
  • Strong collaborator across cross-functional team(s) Team player Strong communicator both verbal and written
  • Technical understanding of cloud services (ideal!)
  • Strong organizational skills and project management skills Multi-tasker Ability to build out new processes including documentation
  • Strong understanding of our Microsoft Volume Licensing and execution processes
  • Experience in reporting using Excel and / or Business Intelligence Applications
  • For consideration, please email your resume to with Contract Management Specialist in the subject line.

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