About Us :
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive.
Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer.
Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary :
The Senior Staff Project Manager will manage software implementation projects of GE software for customers as part of the new GE Digital business.
The successful candidate will demonstrate leadership in communicating business goals, programs, and processes within the IDI segment.
In this role you will utilize your experience or expertise to solve problems, develop and execute objectives for self and others, and have the ability to effect short-
term and some long-term business go.
Essential Responsibilities : Essential Responsibilities :
Essential Responsibilities :
Plan and implement projects at various customer work sites in the US and abroad, including the activities of staff and subcontractors
Primary customer contact for the duration of each project. May commission, resolve specification issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate / coordinate with staff as appropriate
Proactively provide customers with product and services information and project updates
Identify opportunities for customers to get the best value out of GE software
Translate customer needs / requirements into detailed project plans while driving internal execution to meet project targets
Manage a network of resources (including contractors) in support of project execution.
Identify opportunities to expand the project in ways that bring value to our customer and satisfy our profitability requirements
Take part in the writing of reports that describe the results of a project
Participate in the development of proposals for projects
Manage the project budget and timeline and ensure the resources are available to complete the project within budget and on time in order to meet customer obligations
Ensure that delivered products and services achieve highest quality and performance levels
Negotiate change orders with the customers
Professionally represent GE during all customer communications
Lead a varied staff that will include employees, customers, partner companies, or subcontractors
Qualifications / Requirements :
Basic Qualifications :
Bachelor’s degree from an accredited university or college (or a high school diploma / GED with at least 5 years of experience in an engineering or project management position)
At least 5 additional years of experience in a project management, engineering or manufacturing role
At least 5 years of project management experience working in a lead capacity implementing projects in a field environment
Eligibility Requirements :
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
Must be willing to travel 10%
Desired Characteristics : Desired Characteristics :
Desired Characteristics :
Previous experience in the software industry, preferably software services
Understanding of GE software products such as Predix, Proficy, CSense,
Technical Expertise :
Instructs others on how to thoroughly analyze data and present findings and recommendations in a way that is easy and simple for key stakeholders to make decisions;
links analysis to overall business objectives and strategies.
Can instruct others on processes and procedures. Advises the customer on most favorable outcome, anticipates potential issues to proactively circumvent issues.
Adapts to exceptions and develops new procedures and workarounds for others to use. Resolves issues pertaining to scope, schedule and budget, or drive change management.
Defines quality requirements.
Modifies processes to simplify.
Demonstrates ability to diagnose and solve intermediate to advanced issues. Can isolate highly complex scenarios down to actionable items and drive solutions across disparate functions.
Embraces uncertainty, isolates root causes and implement corrective actions to evolve long term organizational best practices.
Coaches others on troubleshooting and problem solving techniques. Serves as expert to solve highly critical escalated issues.
Business Acumen :
Communicates the importance of understanding customer's business strategies to become an advocate for profitability on behalf of the customer -
actively reviews accounts, meets with customers, observes sales force, etc. Coaches / mentors peers and others on the relationship between GE solutions and value to the customer.
Uncovers and articulates critical success factors necessary for the customer to acquire, implement, and utilize a solution;
assists customer in identifying shortcomings even when they may delay a commercial decision; utilizes GE experts to propose creative ways for the customer to master the critical success factors;
articulates a roadmap that provides a high likelihood of the customer realizing expected business benefits and other key stakeholders achieving desired personal success;
is accountable for overall customer success.
Coaches / mentors others on best practices for project delivery and execution. Acts as advisor to others in the area of customer satisfaction;
focuses on tangible and intangible benefits to ensure customer awareness and satisfaction.
Proactively identifies and removes project obstacles or barriers on behalf of the team. Navigates accountability in a matrixed organization.
Communicates and demonstrates a shared sense of purpose. Learns from failure.
Establishes & communicates team members' roles in relation to their function and data. Shares knowledge, power and credit, establishing trust, credibility, and goodwill.
Coordinates role responsibilities with that of others to achieve mutual goals. Encourages groups to work together to efficiently resolve problems.
Proactively coaches and / or mentor’s others to improve their contribution to the team. Fosters relationship building between team members and those outside the team.
Works with others to achieve goals without regard to band / title. Identifies gaps in roles on teams, and is recognized for growing and distributing talent pools across the organization.
Develops project plans for multiple initiatives and / or large projects, including outcome definitions, timeline, staffing and resource models, risk mitigation, communication plans, status reporting, and issues management.
Effectively communicates to multiple levels of internal and external stakeholders. Leads large project teams, interacting effectively in a matrixed environment.
Able to foresee issues and proactively manage scope, schedule, and budget to meet or exceed project commitments. Defines and implements appropriate corrective action plans.
Creates referenceable solution deployments.
Locations : Canada, United States; California, Georgia, Illinois, Ontario, Texas, Virginia; Atlanta, Roanoke, San Ramon, Chicago, Houston, Mississauga