Production Application Support Specialist
Toronto, Ontario, Canada
14d ago

What is the opportunity?

To provide Front-End Online Application production support for the Toronto / Luxembourg provided services and business lines across all relevant regions.

Ensure production environment availability to meet SLAs, solve incidents and carry out system maintenance activities.

What will you do?

  • To provide direct 2nd level support and on call support on a 24x7 basis and react on production event alerts and engage the incident management process.
  • Resolve incidents in Production environments in collaboration with service providers and vendors.
  • Liaise with Incident Manager and Senior Leaders to communicate accurate status on incident resolutions.
  • Oversee the activities of the 1st Line Systems Operations team and provide Operator Instruction and Support Procedure documentation.
  • Take ownership and responsibility for solving complex issues at 2nd Line, escalating to 3rd line where appropriate and work with Problem Management on trends and corrective actions.
  • Provide timely and accurate error resolution as per the agreed turnaround times outlined in SLAs and analyze impacts of and co-
  • ordinate maintenance activities, patching and technical version upgrades.

  • Deploy application changes in Production (for Normal, Standard, Urgent and Emergency Changes), perform release verification and collect input for PIR meetings and provide input to Change Managers.
  • Maintain technical scripts for file transfers, event alerts and data exports and configure or adapt tools used for improvement of production support.
  • What do you need to succeed?


  • Proven problem solving and analytical skills specifically for Front-End Online Applications for transaction entry / reporting functionality.
  • Proven knowledge of AIX, Linux, UNIX scripting (ksh, bash), IBM MQ, IBM WebSphere Application Server, and UNIX security protocols including SSH, SFTP, FTPS, PKI and PGP.
  • Proven knowledge of Oracle SQL, PL / SQL and MS SQL scripting.
  • Good Knowledge of IT Processes and Standards : Development Life Cycle, ITIL, COBIT, ORM, Audit.
  • Nice-to-have

  • Knowledge of Windows Server 2008 / 2012 / 2016, Citrix / Xenapp 4.5 / 6.5, Powershell scripting
  • Understanding of Cloud Foundry, Docker, UbanCode Deployment, Nexus, Artifactory
  • Knowledge of Oracle 11g / 12c database or MS SQL Server and Management Studio
  • Good IT background and knowledge of main technologies used at RBC I&TS and knowledge of the I&TS Custody business.
  • What’s in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

    We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Training on newer technologies and framework such as Cloud computing etc.,
  • Opportunities to building close relationships with business partners
  • Access to a variety of job opportunities across business and geographies
  • Learn more about RBC Tech Jobs

    About RBC

    Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization.

    We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis.

    We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.

    S. and 37 other countries. For more information, please visit

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    Inclusion and Equal Opportunity Employment

    RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal / Native American status or any other legally-

    protected factors. Disability-related accommodations during the application process are available upon request.

    City : Toronto

    Address : 155 Wellington St West

    Work Hours / Week : 37.5

    Work Environment : Office

    Employment Type : Permanent

    Career Level : Experienced Hire / Professional

    Required Travel(%) : 0

    Exempt / Non-Exempt : N / A

    People Manager : No

    Application Deadline : 06 / 22 / 2018

    Posting Notes :

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