Product Manager - Servicing
Paysafe Group is looking for a product leader to take on the key responsibility of guiding the vision and delivering our servicing proposition for both consumers and our merchant base.
The person will take on the role of Product Owner who understands what developers want and work closely and collaboratively to translate the needs of our customers (internal or external) into terms that our servicing engineering team can understand.
The role requires you to work closely with our customers, sales, product and operational teams across the PaySafe Group to understand their needs and how we can evolve our platform(s) and technology to meet those needs.
Work with Head of Product BaU Operations to make interacting with PaySafe a low effort, high satisfaction experience. Define & prioritise a backlog for how we deliver on that strategy
Be the product leader that defines the Servicing Proposition Vision, Strategy & Roadmap to improve servicing speed, customer satisfaction and NPS
Write User Stories and manage backlog to communicate and clarify feature requirements and product needs to our engineering team
Conduct usability testing for all servicing user interfaces & touchpoints as part of a continuous improvement programme;
capturing feedback to help inform the roadmap, work closely with our UX, merchant and internal teams
Work cross functionally particularly with our Customer Service and Merchant Service to optimise and create the right tools, systems and procedures to scale our support functions and accelerate our digital service offering
Understand the market and trends, perform gap analysis of our servicing capabilities to identify new requirements for your portfolio working with our dedicated engineering team to deliver in an iterative, agile way Scrum with quality
Define our migration strategy , as we transition the business from a number of servicing based platforms across through group through to a unified technology stack
Comfort and experience in delivering products in an agile environment as the Product Owner
Bachelors Degree in Computer Science
3-5 years’ experience, having contributed to multiple software projects throughout the entire development cycle
Understanding and experience in shipping customer service and backend B2B servicing technologies to market, measuring and evolving these product iteratively over their lifecycle
Technical background with experience working with API technologies REST, OAuth, JSON as well as common programming languages such as PHP, Python, Ruby, Java etc
Proven track-record : past projects were consistently successful (i.e. met the customer need, met business objectives, delivered on-
time with no / few surprises)
Sound business judgment : the ability to identify the business objectives, develop and implement a business strategy; capable of making reliable business decisions during execution.
Excellent written and verbal communication and presentation skills
Experience with designing or optimising self service registration experiences
Clear thinker & communicator, ability to lead co-located, cross functional & remote based teams in a fast paced, dynamic environment
Working Knowledge of User Experience Design & Digital Prototyping
Experience within the online payments would be an advantage but is not essential
Masters in Computer Science