Manager, Policy Strategy
Toronto, Ontario, Canada
17d ago


The Manager, Policy Strategy is accountable for the lending policies for Consumer and Home Financing lending, including policy development to ensure clear language for the line, meeting the needs of our customers, satisfying regulatory requirements, and keeping BMO in a competitive position vs other financial institutions.

First level management of exceptions to policy while providing an appropriate risk / return to our shareholders. This role will focus on rationalizing / simplifying our current lending policies, maintaining a working knowledge of other financial institutions’ policies, establishing networks with other financial institutions’ policy teams, and developing lending panels of BMO Mortgage Specialists, Financial Service Managers, Branch Managers and Regional Managers to ensure we remain competitive in the current marketplace.

Work with Process Simplification & Technology as they develop and enhance end-to-end processes for both the branch and Mortgage Specialists.

This role will create and apply new tools, policies and processes and provide differentiation and competitive advance relative to peers.

Key Accountabilities 80% A Policies / Processes10% B Compliance10% Risk Management and Control ACCOUNTABILITIESA. Policies / Processes

  • On-going management of all lending policies; streamlining and ensuring plain language; engaging front line lenders to ensure policies are supportive of current market conditions.
  • Provide maintenance of policies / directives, in collaboration with Product Managers, appropriate stakeholders, including credit origination (branch and Specialized Sales), account / relationship management, regulatory requirements, and compliance.

  • Develop network with other financial institution policy teams to ensure BMO remains competitive in the current market place.
  • First level escalation for requested exceptions to policies by branches to ensure risk / return is acceptable and a high level of positive customer service is maintained.
  • Manage and maintain policies to optimize risk / return, including leading the development of tools, and methods to support the achievement of the business agenda.
  • Organize lender panels (Financial Service Managers, Branch Managers, Mortgage Specialists, RVP, VP-Mortgage Specialist) to review policies / initiatives to ensure policy updates support current competitive challenges and market conditions.
  • Lead Change Management initiatives for the technology and supplier product changes coordinating any policy and process changes to ensure clear, concise communication.B. Compliance
  • Provide subject matter expertise on all product related initiatives involving regulatory requirements, including recommending changes to policies to support overall business goals.
  • C. Risk Management and Control

  • Manage and maintain an effective relationship with P&C Risk, ensuring the interests of P&C Canada are effectively represented on current risk profiles and practices.
  • Act as broker between Product teams and P&C Risk to ensure all concerns, issued and opportunities are identified and addressed.

    Authorities Scope & ImpactApproval Authority to approve policies, procedures and standards within unit. This job contributes to BMO Financial Group's overall business results by managing the day to day operations .

    Desired Behaviours Key Performance IndicatorsAbility to multi-task and manage multiple priorities. Strong cross-functional collaboration and relationship building skills.

    Cross Functional Relationships

  • Personal & Commercial Risk
  • Law Department
  • Lending Process Simplification / Process Simplification & Technology
  • P&C Retail, Business Banking, North American Treasury and Payment Services Operations (RBTPO)
  • Specialized Sales Program Office
  • Technology and Operations
  • Consumer Credit Departments
  • Personal Sales Force Effectiveness
  • Qualifications

    Knowledge & Skillsa) Knowledge :

  • Graduate degree or equivalent plus 8 - 10 years experience within the financial / technology sector
  • Knowledge of lending and credit risk and the associated processes and policies. b) Skills :
  • Analytical Thinking (Working)
  • Change Leadership (Working)
  • Process Co-ordination and Management (Working)
  • Knowledge of lending systems CCAPS, CFS, MDIF (In-depth)
  • Risk Management (Working)
  • Customer Conversations (In-depth) This role operates within normal office conditions with minimal exposure to health risks.
  • May require flexibility in scheduling to accommodate branch hours.

    We’re here to help

    At BMO we have a shared purpose; we put the customer at the centre of everything we do helping people is in our DNA. For 200 years we have thought about the future the future of our customers, our communities and our people.

    We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day.

    Together we’re changing the way people think about a bank.

    As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers.

    We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs.

    From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

    To find out more visit us at https : / /

    BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives.

    Accommodations are available on request for candidates taking part in all aspects of the selection process.

    Product Management

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