Customer Service Representative - Inside Sales Electrical
Graybar Canada
51d ago



Are you looking for a career, as opposed to a job? We are looking for individuals with a desire to start a career in sales!

Graybar Canada, a division of Graybar Electric and a Fortune 500 corporation, is a leader in the distribution of high quality electrical, automation and telecommunications products and provider of related supply chain management and logistics services.

Graybar operates more than 250 distribution facilities throughout North America, with 30 branches across Canada. As one of the world’s largest employee-

owned companies, Graybar has the power and stability of a big corporation and the integrity and drive of a neighborhood business.

Graybar Canada offers a competitive compensation and benefits package including :

  • Health and Dental Benefits
  • Life & AD&D Insurance
  • Employee Profit Sharing Program
  • Long Term Disability Benefits
  • Group RRSP Matching
  • Corporate Fitness Membership Program
  • Employee Share Purchase Program
  • Computer Purchase Plan
  • Tuition Reimbursement Program
  • Service Awards Program
  • Scholarship Program for Employee’s Children
  • Excellent Working Hours / No Weekends
  • Graybar Canada currently has an exciting career opportunity available out of our M arkham, ON location for a :

    Inside Sales Customer Service (Electrical)

    Please be advised : Graybar Canada, Markham location will be relocating to Vaughan, Ontario in the Fall of 2018. At that time, this position will report to the Vaughan location.

    We are looking for a sales-minded individual who is motivated by learning and career growth. If customer service and advancement opportunities are important to you, Graybar Canada is the company you have been looking for.

    Summary :

    The Customer Service Inside Sales Representative proactively seeks out customer needs to sell a Graybar solution that provides total customer satisfaction.

    This position provides our customers with a high level of service which includes delivering the highest quality customer care in accordance with corporate objectives and revenue goals.

    Responsibilities :

  • Handle incoming and outgoing customer telephone calls in a courteous and professional manner, with a mandate to solicit orders from the existing customer base.
  • Coordinate the prompt handling of customer service requests including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit and claims.
  • Handle written correspondence received from and sent to customers in a timely manner.
  • Assist and support Account Managers by providing technical support to customers and end users, as well as sharing information that will allow both parties to offer customers a total Graybar solution.
  • Consult with clients and customers after sale to resolve problems and to provide support in an efficient and effective manner.
  • Provide customer feedback to Branch Manager in a timely fashion.
  • Participate in training sessions, trade shows, branch meetings and sales meetings as requested.
  • Keep management informed of local competition and market conditions and recommend new items for stock.
  • Deal with product related problems such as defective products, return of products and warranty situations.
  • Other duties may be assigned as needed.
  • Preferred Skills & Experience :

  • Minimum Grade 12 education; however, a technical background (i.e. Electrical Engineering Technologist.) or post-secondary education is considered an asset.
  • Broad knowledge of the company's products and services, with the ability to effectively present these to Graybar Canada’s customers.
  • One to three years of related sales experience considered an asset.
  • Knowledge of communication, networking and security products and applications preferred.
  • Strong understanding of structured cabling solutions with a good understanding of voice and data networks preferred.
  • Must exhibit excellent time management and organizational skills.
  • Possesses strong relationship building skills to cultivate and develop customer loyalty.
  • Ability to work with all levels of employees and management, both internally and externally.
  • Strong customer service and troubleshooting skills.
  • Exceptional conflict resolution, negotiation and objection handling skills.
  • Basic mathematical skills.
  • Excellent spoken and written communication skills.
  • Must demonstrate honesty and integrity.
  • Willingness to gain technical knowledge by attending educational workshops and reviewing publications.
  • Willingness to go the extra mile.
  • Proven proficiency with Microsoft Office products including Outlook, Excel, Word and PowerPoint.
  • Graybar Canada is an inclusive employer. Accommodation is available under the Graybar Canada Accessibility Plan : http : / / www. / company / why-graybar-canada /

    We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted


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