Senior Technical Writer
Allscripts
Richmond, BC , CA
21d ago

Overview

Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver worldclass outcomes.

Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

The primary purpose of this role is to take on more complex documentation issues and task assignments and to participate in team lead and project team lead decisions.

The incumbent will possess superior editing and documentation style skills, will work under the general direction of the Development Manager and may oversee other writers.

Responsibilities

  • Fully understands the product delivery life cycle and monitors documentation progress within it
  • Plans, writes, peer-edits, and performs other development tasks for complex documentation deliverables and projects
  • Develops and documents application process workflows for assigned features
  • Has an intricate understanding of the features of the product. Understands the overall features of the product and has advanced comprehension of the application(s) to which they are assigned including the relationship to other applications
  • Monitors defect tracking for documentation defects; responds promptly to correct or reassign errors and report the outcome
  • Participates in and / or facilitates DCoE team committees and task forces
  • Mentors and trains less experienced writers in technical communication skills
  • Follows best practices for documentation usability and quality assurance and finds ways to incorporate those practices throughout the department
  • Prepares special reports and knowledge shares
  • Can lead a team of writers, oversee their work, and report their status to the Development Manager
  • Keeps the release coordinator informed of progress or is a release coordinator and completes all estimating and scoping worksheets as needed
  • Advanced writing skills : Ability to develop a full range of user-assistance materials
  • Ability to create department standards for documentation based on user-centered design principles
  • Ability to resolve product issue conflicts effectively
  • Ability to lead a small documentation team if required
  • Qualifications

    Academic and Professional Qualifications :

  • BA / BS or MA / MS degree preferably in one of the following disciplines : Technical Communication,
  • English, Journalism, Instructional Design; OR

  • Technical Communication certification offered by an educational institution
  • Experience :

  • 6-10 years of full-time technical writing in a software development environment
  • Advanced computer literacy and advanced knowledge and use of major documentation design tools used in the department
  • Desired Qualifications :

  • Experience in software development required, agile development preferred
  • DITA experience required
  • Experience in the healthcare industry preferred
  • Travel Requirements :
  • As needed
  • Working Arrangements :

  • Work is performed in a standard office environment with minimal exposure to health or safety hazards
  • At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-

    acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

    Allscripts policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

    Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada.

    Verification of employment eligibility will be required as a condition of hire.

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