On behalf of our client in the Public Sector, PROCOM is looking for a
Senior Client Server Support Analyst - Job Description
Provide Desktop and home office support to the employees of the Executive Office :
Provide installation of PC hardware, PC peripherals, operating system and desktop software.
Provide problem support for PC hardware, operating system and desktop software.
Provide configuration support of desktop systems to suit the needs of the Executive Office.
Support any PC move or change activities in the Executive Offices.
Provide support for back-up of critical data.
Maintain an inventory of spare equipment to facilitate prompt resolution of problem or installation requests.
Provide Wireless technology support to the employees of the Executive Office :
Immediately respond to and fulfill all wireless related inquires and requests from the Senior Executive team. o
Provide assistance with desktop integration and configuration of client devices. o
Interface with Wireless vendors to resolve any service issues. o
Provide security reviews to confirm safeguarding of Confidential Information.
Provide Audio & Visual technology support to the employees of the Executive Office : o
Pretest the Audio & Visual equipment in the Executive boardroom prior to important meeting as specified by the Executive Office. o
Provide onsite standby problem support during important meetings as directed by the Executive Office. o Provide vendor interface with all the technology suppliers for the Executive boardrooms and meeting locations.
Provide IT security support to the employees of the Executive Office : o
Routinely confirm PCs within the Executive Office have current Operating System security patches applied and have up to date antivirus signature files. o
Provide assistance with the configuration of personal firewall settings. o
Review all potential security issues associated with customized IT solutions that may be designed and implemented form time to time. o
Report to IT Security any observations of anomalies within the Executive Office computing environment.
Senior Client Server Support Analyst - Mandatory Skills
Experience working in an outsourcing arrangement.
Strong project management, technical writing, and communication skills with the ability to translate technical solutions into business terms & outcomes.
Experience in the development and communication both written and oral of project and program charters, business cases, and presentations to senior management.
Experience with technology product evaluation, selection, acquisition, integration and deployment processes.
Experience with the design and implementation of both enterprise and departmental solutions.
Experience with the calculation and tracking of the total cost of ownership of an infrastructure solution.
Experience with financial management, including monthly reporting of projects and programs.
BA or BSc in Computer Science, Engineering or equivalent work experience.
Senior Client Server Support Analyst - Assignment Start Date
ASAP - 12 months to start
Senior Client Server Support Analyst - Assignment