Senior Client Server Support Analyst
Procom
Toronto, ON Canada
12d ago

On behalf of our client in the Public Sector, PROCOM is looking for a

Senior Client Server Support Analyst - Job Description

  • Provide Desktop and home office support to the employees of the Executive Office :
  • Provide installation of PC hardware, PC peripherals, operating system and desktop software.
  • Provide problem support for PC hardware, operating system and desktop software.
  • Provide configuration support of desktop systems to suit the needs of the Executive Office.
  • Support any PC move or change activities in the Executive Offices.
  • Provide support for back-up of critical data.
  • Maintain an inventory of spare equipment to facilitate prompt resolution of problem or installation requests.
  • Provide Wireless technology support to the employees of the Executive Office :
  • Immediately respond to and fulfill all wireless related inquires and requests from the Senior Executive team. o
  • Provide assistance with desktop integration and configuration of client devices. o
  • Interface with Wireless vendors to resolve any service issues. o
  • Provide security reviews to confirm safeguarding of Confidential Information.
  • Provide Audio & Visual technology support to the employees of the Executive Office : o
  • Pretest the Audio & Visual equipment in the Executive boardroom prior to important meeting as specified by the Executive Office. o
  • Provide onsite standby problem support during important meetings as directed by the Executive Office. o Provide vendor interface with all the technology suppliers for the Executive boardrooms and meeting locations.
  • Provide IT security support to the employees of the Executive Office : o
  • Routinely confirm PCs within the Executive Office have current Operating System security patches applied and have up to date antivirus signature files. o
  • Provide assistance with the configuration of personal firewall settings. o
  • Review all potential security issues associated with customized IT solutions that may be designed and implemented form time to time. o
  • Report to IT Security any observations of anomalies within the Executive Office computing environment.
  • Senior Client Server Support Analyst - Mandatory Skills

  • Experience working in an outsourcing arrangement.
  • Strong project management, technical writing, and communication skills with the ability to translate technical solutions into business terms & outcomes.
  • Experience in the development and communication both written and oral of project and program charters, business cases, and presentations to senior management.
  • Experience with technology product evaluation, selection, acquisition, integration and deployment processes.
  • Experience with the design and implementation of both enterprise and departmental solutions.
  • Experience with the calculation and tracking of the total cost of ownership of an infrastructure solution.
  • Experience with financial management, including monthly reporting of projects and programs.
  • BA or BSc in Computer Science, Engineering or equivalent work experience.
  • Senior Client Server Support Analyst - Assignment Start Date

    ASAP - 12 months to start

    Senior Client Server Support Analyst - Assignment

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