On behalf of our client, Procom is currently seeking a Network Quality Analyst.
Network Quality Analyst - Job Description
Support local teams & show guidance on trouble shooting of general & specific problems of postpaid / prepaid roaming, GPRS & MMS inter-working.
Build the necessary communication requirements among different department (IN, Billing & CS / PS Core) within the Engineering & IT teams
Responsible for maintaining all test faults & consult with different department to rectify during the testing period
Provide other departments with International roaming information upon request.
Perform SIGOS GloablRoamers proactive testing as well as test and troubleshoot operational roaming problems
Investigate all kinds of International / National Roaming customer complaints through call tracing and other tools
Network Quality Analyst - Mandatory Skills
Strong knowledge of GSM / UMTS / LTE signaling (i.e. IuCS, IuPS, GSM MAP, CAMEL, ISUP, SIP, S1AP, SGs, GTPv1, GTPv2, Sy, )
Capture and analyze traces of the different network elements (HLR, MSS, SGSN, GGSN, HSS, MME, SGW, PGW )
Check and update Roaming Partners SIM database inventory for future possible troubleshooting
Provide ad-hoc support to rest of team within same department when needed
Perform IREG tests (IR24, IR35, IR32, IR38 ) using roaming partners SIMs, as well as support roaming partners with outbound tests before the commercial launch
Troubleshoot issues discovered during IREG testing and raise them to the appropriate team either internally (CS / PS / IN Engineering, NOC, Operation, ) or externally (SS7 signaling providers, interconnect carriers and Roaming Partners, )
Develop documentation for Managing multiple roaming partners & also for providing other department with necessary information for implementation
Assist TADIG team to troubleshoot problems & guide them with necessary information based on the CAMEL protocol & latest TAP versions
Network Quality Analyst - Assignment Start Date
ASAP - 12 months to start
Network Quality Analyst - Assignment Location