Network Quality Analyst
Procom
Toronto, ON Canada
8d ago

On behalf of our client, Procom is currently seeking a Network Quality Analyst.

Network Quality Analyst - Job Description

  • Support local teams & show guidance on trouble shooting of general & specific problems of postpaid / prepaid roaming, GPRS & MMS inter-working.
  • Build the necessary communication requirements among different department (IN, Billing & CS / PS Core) within the Engineering & IT teams
  • Responsible for maintaining all test faults & consult with different department to rectify during the testing period
  • Provide other departments with International roaming information upon request.
  • Perform SIGOS GloablRoamers proactive testing as well as test and troubleshoot operational roaming problems
  • Investigate all kinds of International / National Roaming customer complaints through call tracing and other tools
  • Network Quality Analyst - Mandatory Skills

  • Strong knowledge of GSM / UMTS / LTE signaling (i.e. IuCS, IuPS, GSM MAP, CAMEL, ISUP, SIP, S1AP, SGs, GTPv1, GTPv2, Sy, )
  • Capture and analyze traces of the different network elements (HLR, MSS, SGSN, GGSN, HSS, MME, SGW, PGW )
  • Check and update Roaming Partners SIM database inventory for future possible troubleshooting
  • Provide ad-hoc support to rest of team within same department when needed
  • Perform IREG tests (IR24, IR35, IR32, IR38 ) using roaming partners SIMs, as well as support roaming partners with outbound tests before the commercial launch
  • Troubleshoot issues discovered during IREG testing and raise them to the appropriate team either internally (CS / PS / IN Engineering, NOC, Operation, ) or externally (SS7 signaling providers, interconnect carriers and Roaming Partners, )
  • Develop documentation for Managing multiple roaming partners & also for providing other department with necessary information for implementation
  • Assist TADIG team to troubleshoot problems & guide them with necessary information based on the CAMEL protocol & latest TAP versions
  • Network Quality Analyst - Assignment Start Date

    ASAP - 12 months to start

    Network Quality Analyst - Assignment Location

    Downtown Toronto

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