Program Manager
Bayshore HealthCare
ON, Mississauga, Canada
7d ago


The Pharmaceutical Program Manager, under the direction of the Manager-Pharmaceutical Program Managers (PSS) has involvement in and works collaboratively to manage Bayshore’s Patient Assistance Programs.

The Pharmaceutical Program Manager, in keeping with the organizational structure of the Patient Support Services division, assumes overall financial responsibility for specific operations relating to their programs, the implementation of contractual agreements specific to the delivery of client service and metrics on a specific drug therapy and / or other related projects. DUTIES AND RESPONSIBILITIES

Patient Program Management

  • Collaborates with partnering pharmaceutical company to ensure performance expectations are met and maintained.
  • Communicates program updates (including competitive intelligence and strategic insight) on an ongoing basis with Bayshore management team.
  • Takes a quality improvement approach when reviewing operations and delivering patient care.
  • Maintains confidentiality of client and corporate information at all times.
  • Develops business cases that deliver prompt, cost effective, creative solutions to the client and Bayshore.
  • Utilizes data modeling and analytical techniques to identify efficiencies and areas of opportunity.
  • Uses exceptional negotiation and customer service skills to cultivate long term partnerships in an ethical, transparent manner.
  • Supports the procurement, implementation, launch and development of revenue generating programs.
  • Serves as primary point of contact for internal / external partners to address and resolve any program specific inquires.
  • Consistently and proactively shares strategic market insight with Pharmaceutical partners.
  • Demonstrates presentation skills and has public speaking ability to present complex data to customer groups.
  • Operations

  • Develops specific program protocols, supporting documents, policy and procedures.
  • Actively participates in the reporting of incidents or occurrences through the Quality Management System (QMR).
  • Has a good understanding of accounts payable and accounts receivable methodology.
  • Assures collection, processing and reporting of Adverse Events within contractual KPI’s and pharmacovigilance requirements.
  • Assists in the development and / or revision of policies and procedures.
  • Performs and supports regular program audits and quality assurance reviews to ensure KPI’s and client expectations are met.
  • Human Resources

  • Coordinates recruitment, orientation, coaching,workload planning,and retention initiatives with human resources.
  • Manages program specific employees to ensure the delivery of high quality care and adhere to government, company and ISO 9001-2000 standards.
  • Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
  • Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.

  • Leads or assist with the implementation of Modified Work Programs for employees.
  • Develop and delivers employee training Including, but not limited to clinical and reimbursement programs.
  • Complete other tasks as requested.
  • Education

  • Business graduate discipline in an field (College diploma, Undergraduate, Graduate) or
  • Graduate of Registered Nursing Program or of any other Registered Health Care field holding current registration from an accredited School including Pharmacy
  • Experience

  • At least five years of progressive responsibility with recent experience in health care or pharmaceutical industry, one of which was at a managerial level;
  • demonstrated ability to interpret and integrate policies and procedures

  • Solid track record in conducting adult education initiatives and proven track record as a project manager.
  • Demonstrates time management skills as well as an ability to evaluate urgent situations and make appropriate decisions.
  • Excellent communicator.
  • Valid driver’s license and willingness to undertake out-of-town travel as required.
  • Working knowledge of French language is an asset.
  • Other Skills and Abilities

  • Knowledge of the principles, practices and methods of account management; operations and service delivery; financial management and control;
  • program development, implementation and evaluation; human resources practices.

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